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"We really enjoyed the convenience of staying at this hotel because we were flying out of Heathrow. Staff was so friendly and helpful. They allowed early check-in and late check-out to accommodate for our awkward flight time…it was much appreciated! Would absolutely stay here again when flying out of London!"

"I’ve stayed at this hotel once or twice a year for nearly a decade, dating back to its time as a Travelodge. Having grown up in the Cranford area (Rectory Road) I’ve remained a loyal guest for the convenience, but my recent stay was a massive disappointment. The maintenance standards have dropped. The carpets are showing significant age and noticeable staining; they are clearly overdue for a deep clean or replacement soon. However, the most illogical issue is the removal of basic amenities....

"Good"

"Directions from the Elizabeth line are simply poor. The fact you need a you tube video to explain how to get there is concern enough. Room service was just plain bad food - but they have you hostage. It was clean. It is convenient if you need to be at terminal 2 for early flight and want to be on property. Otherwise it is overpriced across the board."

"I used the self checkin and it was pretty quick. My room was quite a trek away and I was relieved the door card worked! There was tea and coffee in the room. It was fairly basic but served the purpose."

"Easy and very convenient location wise. Our room had one window which faced the entryway to the hotel. There was no natural light and it was quite noisy given proximity to the ground floor/elevators. Breakfast was good and certainly did the trick for an overnight stay. Plenty of space for us and the kiddos."

"Property is clean, room is okay and beds were comfortable. Only there for one night, less than 12 hours but it was good for a short stay. Has a 24 hour little shop to buy food which was nice. Close to airport but still 15-20 min drive."

"Staff were nice and friendly, bed was very comfortable and the soundproofing was great !!"

"Quick and easy check in, clean room and very comfy bed."

"Amazing value for money so close to Terminal 2/3 especially but only a quick bus ride from Terminal 5 too. Clean comfortable room. Pleasant public areas and the usual buffet breakfast. Staff very helpful and friendly. Have returned many times on my way through Heathrow"

"Booked in an emergency as the last property had issues. "

"We booked a runway view and it was fantastic watching so many international planes. The beds were incredibly comfortable and had a great sleep. Breakfast had so many choices and prepared us well for a long day of overseas travel."

"Lovely room and location "

"Clean rooms, helpful staff, breakfast was good. It’s just a 10 minute uber ride from Terminal 5…depending on time of day."

"Fantastic room the Indulgence and good breakfast "

"Yes"

"Yes"

"Great check in (even though I arrived an hour before checkin). Clean. Friendly staff. Easy transfer to airport. Good price. Restaurants on site but also McDonalds next door."

"N/A"

"I’ve stayed at the doubletree Hilton previously this was closer to the airport I chose it for ease of bus It was serviceable The hoopa airport bus didn’t arrive for my early flight but that’s no reflection on the hotel "