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"Staff could be more attentive around the spa area."

"Staff were lovely and the room was delightful. As always, the location is perfect for walking. Service in the restaurant is friendly but has room for improvement (eg taking plates away promptly, and presenting wine at the right temperature (red wine temp was good on one day, but far too cold the next). It would be useful when booking if it were clearer that there is a restricted menu Sun - Tues. Overall, we really appreciate the welcome here."

"On arrival I was told I’ve been downgraded to a standard room after paying for a premium room. Pretty rude staff wouldn’t change your alter and just saying I will just take it off the bill at the end. That wasn’t the answer what the answer I wanted was I’m sure your room isn’t available, but we can upgrade you to Different room, ordered two £40 steaks meals most of it was Fat with about eight chips overall we won’t be coming back really underrated for what you"

"The staff"

"Small double room, knightwick, has a toilet that leaked. The whole bathroom and bedroom stinks of mould because the floor must still be damp from the leaks. This room should not be used. The smell was so bad we had to leave the fan and light on all night. This was v noisy but preferable to the stink. Rooflights open all night. The door is a folding type so you can't even shut the smell out. Such a shame because the restaurant, pub and area are lovely and the food v good. Would pay not to stay in...

"Beautiful setting right on the river with a very friendly staff team and clean and well appointed rooms. It’s not luxurious but everything is thought through and it’s clean. Mattress on the bed was a bit worn - I could feel the springs a bit, so that could do with a replacement but it was a generally really comfortable and relaxed stay. Food was very good - very nice cooked breakfast and I had one evening meal which was very generous. As a solo traveller I felt very comfortable and the staff...

"Awful ! Derelict property in need of total revamp. No bar no restaurants no amenities to speak of! Grudgingly stayed one night cancelled the rest of my stay and moved elsewhere. Avoid!"

"Well located to shops and city center."