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"My stay at JW Marriott Hotel Zhengzhou was mixed. There were some genuinely positive aspects, especially the front desk staff and housekeeping team, but there were also several disappointing experiences that affected my overall impression. The first negative impression happened on our arrival day. We had two very large pieces of luggage, and the first thing I remember is that the doorman saw us and seemed to run back into the building instead of helping us. At first, I thought maybe they were...

"Spacious and comfortable room. Nice shower and breakfast meal."

"Highly recommended for visiting stay . "

"Great hotel. Great location. New, clean with quite spacious rooms. One thing I did not like: someone smoked in neighbour room and smoke smell came through the ventilation to my room. Because I am not a smoker it was unpleasant. Otherwise, all good."

"Wir hatten ein Zimmer für drei Erwachsene Personen gebucht und auch bezahlt. An der Rezeption erhielten wir allerdings nur zwei Zimmerkarten. Als wir eine dritte wollten, hieß es, dass wir diese nicht bekommen da pro Zimmerkarte nur ein Frühstück inkludiert ist. Leider gab es eine kleine Diskussion, die wir dann unseres deutschsprachigen Reiseleiter schlussendlich zu unseren Gunsten klären konnten. Es ist völlig unverständlich, warum bei einer Belegung von drei Personen (bei Buchung so...

"No one can communicate in English. On the last day of our stay the shower did not drain. View from the 13th floor was amazing."

"Can't find airport shuttle stop at airport, need to get taxi to hotel. Your hotel address is wrong, please update new address. Breakfast choice is limited, but it's free. Great surprise is free midnight treat, I have to ask for that, it's not offer to everyone, don't know the requirement for this special treat."

"The service people are very nice"

"Me gustó mucho la habitación bien equipada con todo me gusta mucho los colores y la vista también me gustó, está muy cerca de la estación, puedes caminarla a menos de 3 minutos. PUERTO RICO 🇵🇷 "

"The helpful reception staff Ms Kuai Le went out of her way to help me book a Didi ride and ensured I got onto it. Thank you Ms Kuai Le!"

"Good place to stay"

"Excellent service. Proactively reached out prior to arrival to guide us to the parking lot and arranged a cosy and clean room for us upon arrival. Great location with convenience."