Hotel with a Concierge in Hawaii from SAR 669

"Great breakfast. Very practical and clean"

"The area is very noisy and it was very difficult for me to rest well. Also, the elevators were down most of time during my stay. I had to take stairs a few times. "

"We stayed on the West side, 8th floor and it was amazing. The room was large, staffwere friendly, and pool hours were great. Coffee place in concourse was awesome. Valet parking was easy. Would stay again."

"Rooms were clean, beds were small as they are double, the pool table and fuse ball table in the lobby were great for the kids! Location couldn’t be better"

"Great location family friendly excellent hospitality highly recommend "

"The room was hard to cool."

"Unfortunately we had a very unpleasant week. The first couple of days cigarette smoke was coming into our room and eventually got moved to another slightly better room. we then had awfully loud neighbours who seemed to never leave their room but the musi. was so loud it would wake us up at all hours of the night. Admittedly these incidents are beyond the hotel's control; however the way they deal with them is what matters and that's what we had a problem with. Management seem to be never available, nobody is on duty until 7:30 we were told, most staff we encountered at this hotel seemed to not care about anything (except awesome Rachel in the restaurant). There was never any follow up about any complaints, nor explanation as the hotel procedures with guest concerns, even after 6 nights out of seven when security or management was called. Our resort fee, which is silly anyway, was eventually waived but we had to ask for that to be done, not proactively offered. Not a pleasant stay at all, and did not leave feeling like the staff cared at all."

"Gretchen took care of us when ever we needed anything. Her amazing ability to make us feel like family was top notch. "

"We absolutely enjoyed our stay !! "