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"Had to pay for parking on the hotel grounds"

"The room and toilet was not cleaned properly"

"I have used this hotel on a number of occasions. It is clean, well located and has plenty of private parking available. The staff are always friendly, professional and extremely helpful."

"The rooms were clean and the staff was very friendly, especially Lisa, however, there seems to be a disconnect between the hotel an Expedia, please confirm reservation before arrival."

"I had a fantastic stay at the Glass House retreat - the team were amazing! Friendly, supportive, and attentive, they made sure I felt right at home. My room was a treat: clean, bright, and airy, with a fabulous rainforest shower and super comfy bed. And wow, the food! Every dish was delicious, I wanted to take the chef home with me! There were loads of activities to keep me busy, and I left feeling refreshed and recharged."

"Hotel was in a quiet location with la lot of parking. Its a large hotel but was lacking in guests. Thre is nowhere to get an an evening meal. Breakfast simple but adequate. The room was large but it was very hot, the window sash was broken and Lthough a fan was provided it was almost impossible to sleep. The bathroom was ok but the heated towel rail could not be switched off and therefore far to hot!. Wr did visit during exceptionally hot weather."

"I've been to a place this who offer a similar service but their sauna wasn't as hot and the hot tub wasn't even a real hot tub instead it was a paddling pool that never really got hot enough, but this hot tub at this place was better and more bubbles, also has a cold water type plunge and they give you free snacks and drinks! i would highly recommend to visit!"

"The hotel was good but I was shocked by their policy of housekeeping. They only change bedsheets after a 3 night stay, which was puzzling for me because I was of the understanding that the bedsheets should be changed every day unless stated otherwise by the guest. Then there was a staff who even told me that even after the 3 night stay, I still had to put in a request for the room to be cleaned before 12pm, if that time is missed, then you wait 5 nights before the bedsheets can be changed. Mind...

"Off the beaten path! Not close to the train station and eating establishments which made it a little challenging. "

"Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

"Great location close to restaurants "

"Great location. Modern amenities. Super clean."

"We had a great stay. "

"My daughter and I (she's 4) stayed at the apartment for 11 weeks due to a flood at our house. As you can imagine I was very nervous/stressed about leaving our home, but I needn't have been. We have had a great time in the apartment. It felt like home instantly and we have really enjoyed the time that we have lived here. It has everything in it that you need. It's a great location as the town center is on your doorstop. Despite this the flat is quiet. You also get great views from the balcony-...

"Stayed a few times… Great staff, clean and "