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"The property was clean, staff were helpful."

"Good buffet breakfast, rooms are clean but small, staff very nice and helpful. Good place to stay in Romford."

"Fabulous experience at the Glasshouse. Lovely room, wide range of classes and such tasty, nutrtious food. Visited in September for a few days midweek and found a very relaxed, peaceful retreat. It offers a great opportunity to detox if that's what you want, or a luxurious treat to have 3 couse dinners and wine if you don't. The staff are all friendly and helpful and offer taster sessions for things like Tai Chi and Cryotherapy alongside traditional spa treatments. A nice touch was a dining...

"Clean room, breakfast and parks. Would have liked to have a mini refrigerator in the room."

"No clean, no breakfast terrible management. Don’t go even it’s free."

"Checking staff was rude, could not cope with pressure and they have the cheek to be asking for extras for rooms with air-conditioning "

"I've been to a place this who offer a similar service but their sauna wasn't as hot and the hot tub wasn't even a real hot tub instead it was a paddling pool that never really got hot enough, but this hot tub at this place was better and more bubbles, also has a cold water type plunge and they give you free snacks and drinks! i would highly recommend to visit!"

"Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

"Very good but just looking a bit tired. Sheets and carpets could do with an upgrade."

"Great location close to restaurants "

"Off the beaten path! Not close to the train station and eating establishments which made it a little challenging. "

"The hotel was good but I was shocked by their policy of housekeeping. They only change bedsheets after a 3 night stay, which was puzzling for me because I was of the understanding that the bedsheets should be changed every day unless stated otherwise by the guest. Then there was a staff who even told me that even after the 3 night stay, I still had to put in a request for the room to be cleaned before 12pm, if that time is missed, then you wait 5 nights before the bedsheets can be changed. Mind...

"It took us half an hour to find it no 1 Prospect Road is half way down the road and our sat nav kept taking us to no 61 (who are apparently the family if the owner) abd told us they didn't know where the property was. You don't get duvet and white sheets but what you see in the photos which is a shame as the bed is comfortable. On the whole it wasn't a bad stay and the owner is very friendly and helpful"

"Thank you so much for the wonderful way you welcomed us. Thank you for your kindness and friendliness. We loved the hospitality and comfort. We highly recommend it!"