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"Nice modern property, friendly helpful staff. A few reliability issues with electronic door locks"

"My wife and I took a vacation to London from Atlantic Canada and were trying to sort out our best hotel options. - pro: train station is next to the hotel (but can't hear it in the hotel) on the Elizabeth Line which is a major line connecting to most major lines. A ride to the hotel from City Center is close to 40 minutes, but Elizabeth Line is nice. - store beneath the store malls about 5 minutes away. - a morning flight, will be over $200 Canadian by Uber or Taxi. The morning trains being...

"Checking staff was rude, could not cope with pressure and they have the cheek to be asking for extras for rooms with air-conditioning "

"Clean room, breakfast and parks. Would have liked to have a mini refrigerator in the room."

"This spa retreat is fully equipped with all needed to rest and rejuvenate in the same location. Everything and everyone was top tier in service and presentation. The only let down was the food and even that was fine it just didn’t match the other areas of excellence"

"I've been to a place this who offer a similar service but their sauna wasn't as hot and the hot tub wasn't even a real hot tub instead it was a paddling pool that never really got hot enough, but this hot tub at this place was better and more bubbles, also has a cold water type plunge and they give you free snacks and drinks! i would highly recommend to visit!"

"The hotel was good but I was shocked by their policy of housekeeping. They only change bedsheets after a 3 night stay, which was puzzling for me because I was of the understanding that the bedsheets should be changed every day unless stated otherwise by the guest. Then there was a staff who even told me that even after the 3 night stay, I still had to put in a request for the room to be cleaned before 12pm, if that time is missed, then you wait 5 nights before the bedsheets can be changed. Mind...

"Off the beaten path! Not close to the train station and eating establishments which made it a little challenging. "

"Great location close to restaurants "

"Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the...

"We had a great stay. "

"From all the places me and my friends rented for a holiday this has to be the most comfortable and best place we stayed at to see our friends in London"

"Very good but just looking a bit tired. Sheets and carpets could do with an upgrade."