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"not good management"

"This hotel was the worst place I have stepped into in my entire life. Firstly when booking, it revealed there was parking onsite but on getting there, it was a disaster with no parking facility, driving around the areas to secure my car, terrible atmosphere from the entrance, unprofessional staff with zero skill that had no idea about the parking facility. Eventually, my husband had to book another hotel immediately to which was unplanned for our safety. I can never recommend this type of hotel...

"It took us half an hour to find it no 1 Prospect Road is half way down the road and our sat nav kept taking us to no 61 (who are apparently the family if the owner) abd told us they didn't know where the property was. You don't get duvet and white sheets but what you see in the photos which is a shame as the bed is comfortable. On the whole it wasn't a bad stay and the owner is very friendly and helpful"

"Fabulous experience at the Glasshouse. Lovely room, wide range of classes and such tasty, nutrtious food. Visited in September for a few days midweek and found a very relaxed, peaceful retreat. It offers a great opportunity to detox if that's what you want, or a luxurious treat to have 3 couse dinners and wine if you don't. The staff are all friendly and helpful and offer taster sessions for things like Tai Chi and Cryotherapy alongside traditional spa treatments. A nice touch was a dining...

"NA"

"Very good but just looking a bit tired. Sheets and carpets could do with an upgrade."

"Lack of amenities. There was no intercom or phone for calling reception. Booked two rooms and it was interconnected but asked team several time to unlock door which they kept giving excuses. The time of booking asked for smoking room whereas they gave us non smoking room. Great thing was parking was free and available."

"The hotel was good but I was shocked by their policy of housekeeping. They only change bedsheets after a 3 night stay, which was puzzling for me because I was of the understanding that the bedsheets should be changed every day unless stated otherwise by the guest. Then there was a staff who even told me that even after the 3 night stay, I still had to put in a request for the room to be cleaned before 12pm, if that time is missed, then you wait 5 nights before the bedsheets can be changed. Mind...

"Great location close to restaurants "

"Free parking. Lovely. Staff. Clean rooms "

"Comfortable, nice breakfast, lovely location 👍"