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"Very clean complex. Food at buffet okay, nothing to brag about. Steak house and Italian restaurants were excellent. Very poor communication. There for five days had tv replaced three times. Needed Splenda for coffee never got it. If you asked the maid for something they would say they don’t do that and that was the end. Were not helpful at all. Bartender in the sports bar was the best. Really not a friendly staff."

"Staff was nice. Swim out room was amazing. Food could’ve been better."

"We stayed at princess senses mangrove from May 1-4 2026 to celebrate my birthday and at first sight the room and property were beautiful. The hot tub on the balcony looked just like the photos but when we went to use it rust from the knobs we’re floating in the water brown rust, but we still loved the room itself the the staff treated us well. On day two is when the issues started the power went out during the afternoon and my husband got stuck in the elevator while I was on the beach (the beach...

"YES"

"My wife and I have been there twice. 3 weeks ago was our last time. We love the fact that it's not so big and you feel like you're part of the family there instead of just another big resort. The beach is directly across the street and is the most calm and beautiful waters we have been to. There is a Starbucks directly across the street which was different and nice to have. And the food was amazing. We will definitely be making it one of our three trips a year."

"The resort was excellent! Great beach, clean rooms and facilities. Food was great and the staff were friendly. The only draw back was getting reservations for some of the restaurants. Otherwise, we had an amazing vacation at Hotel Riu Negril."

"Best bathroom I’ve encountered in my travels - the deep soaking tub and extra large shower with 3 separate areas with shower heads were divine! Beach was beautiful and the food was very good. Consistently had decent eating options as a plant based diner. Highly recommend!"

"Great resort, amazing staff, amazing country. "

"Great place"

"Check-in - 10/10 Staff - 10/10 Room - 7/10 Food - 10/10 Pool - 10/10 Drinks - 10/10 Entertainment- 3/10"

"Great beach and casual atmosphere."

"Jamaica seriously has the best people. The resort was beautiful. But the people made it perfect. Beautiful resort, rooms, beach, and the food was sooo good! Highly recommend!"

"Beach beyond amazing. Very appealing a la carte restaurants and staff was so friendly!"

"The staff were immaculate especially Cora that was at the front desk. Great ambassador and asset to your team. There wasn’t anything I disliked. Customer service A+"

"The best thing about this place is LOCATION. Then the breakfast staff. It was very convenient to go everywhere from the hotel. "

"We enjoyed our stay in genereal.Food was good and the staff were nice overall, but relative to other places we have visited, the services provided and experience can be better overall Daily entertainment was a good touch"

"Party of 3 Stay in bungalow Amazing room Downfall no coffee machine n face cloth and be prepared to have little lézard staying with you Staff are amazing Jennifer with her smile and Peter will make sure you have everything I will definitely recommend and definitely come back "

"The staff are fantastic very friendly and professional. This is our favorite resort and been vacationing there for years. Very beautiful and well maintained and the food is very good."

"We have been to Jamaica at least 10-15 times and have stayed at several AI resorts throughout the island. Cons: This was my least favorite and I’d consider it a 3 star at best. Resort is a ghost town after 9/10pm. Need more nightly activities for the 20-40ish crowd. Piano bar gets old. Need to add foam parties, more genres of music, karaoke on stage and on a weekend. Pros: The staff(Amay, Cori, Moesha & Dean were all fabulous & went above and beyond. The ocean/beach are amazing with fun/free...

"From the moment we arrived, we knew this place was special. The owner personally welcomed us, and the doorman was sweet—honestly, everyone working here was topnotch. They take care of everything you need. The Welcome & Dining: We checked in early & offered wine upon arrival, and dinner at the restaurant was yum—tasty food with a stunning ocean view. The restaurant attracts international travelers; we met guests from Spain and France stopping by for lunch, which added to the atmosphere. The Room...