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"The welcome at Reception was excellent and was a great start to our stay. The staff in the bar/restaurant area were outstanding and we enjoyed our evening so much we planned on going back for lunch the following day. Unfortunately this was when our whole experience changed, we asked for a late check out at 12 but were told it would cost us £10. This seemed petty as we were told late check out was fine. I am also a member of the hotel’s loyalty club and one perk was not having to pay for this....

"Very comfortable one night stay precruise. Room was quiet, clean and comfortable. Breakfast next morning had a nice selection of hot and cold food. Staff were very friendly also. Only a 10 minute walk to gate 8, easy with a carry on and personal bag. I would stay there again if ever in Southampton."

"Hotel staff and concierge were great. Breakfast was excellent for a buffet. The restaurant and pub seemed to have staffing problems and were not attentive. The facility is showing it's age, however. Still, it was convenient to the mall for shopping. A little to far to walk to the Horizon cruise terminal with any luggage, but the concierge hooked us up with a taxi."

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"Clean budget hotel near cruise terminal."

"We loved our stay at the Christchurch Harbour Hotel! The location on the water was beautiful, the staff (especially Phillip) was so welcoming and helpful, and the food was delicious. A charming place to spend our last couple of days in England. Thank you!"

"👍👍👍👍👍👍👍👍👍"

"Beautiful hotel and grounds, Staff couldn’t be better Will definitely stay again"

"Nice property at a nice location."

"Lovely property, beautiful location. Very comfortable bed, good parking and ev charging available. Room was quite hot (fan supplied but only a small window) and bathroom layout a bit awkward. Ensuring meals and drinks were correctly added to rooms was a bit disorganised - could do with a signing policy. Breakfast also a little chaotic, though a good choice."

"During breakfast, I saw one guy licking his fingers. May be the food was good (indeed the food wasn't good). Then he started to pick a few pieces of bread. I feel disgusting."

"Overpriced hotel with terrible soft, spongy mattresses"

"Close to cruise terminal"

"We found the hotel very relaxing with pleasant surroundings and friendly helpful staff. We shall definitely stay again when in the area."

"Overall great staff and great venue."

"Our stay was short but very good except for when we went for dinner and breakfast, the air conditioning was on full force which made it very cold to sit and enjoy your meal. We did mention to the staff and so did many other people so hopefully they got someone in to correct the problem"

"Great hotel, convenient location, good value, comfortable beds"

"Property in general is looking a bit tired and in need of some modernisation and updating, bathroom wasnt the cleanest unfortunately with stains at the bottom of the toilet, shower gel bottles just left randomly in the bathroom and the area around the sink not great either. That being said the sauna, pool area were very nice and clean, view was ok although some dining guests could see into my room which wasnt great but slept well and felt refreshed so as a whole not too bad at all"

"I think it should be made clear from the time of booking that it self check in and that there are no lifts in the building"

"Don't let the pictures fool you. The swimming pool looks like a big bath tub. The room I had was on the second floor. The carpet in the hallway needs repacling. What really turns me off is the location of the extra toilet rool. It's located at the foot near the toilet bowl. It looks dirty. I have to ask for fresh rolls instead. Anyways, it's not worth the price. But after all, we are in the UK where everything is expensive."