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"Me and my son loved our night stay at the hotel. A lot of history…a beautiful building. Room was lovely and clean. Staff were so friendly. We will be back for sure. Great price too."

"We had a Deluxe King Marina View suite #405. The room is gorgeous and the deck is amazing. Wished we stayed longer than one night to enjoy it. Will definitely stay at this hotel on our next trip to Southampton."

"Ideal for an overnight stay before joining a cruise. Good location for restaurants in the area."

"Loved: facilities, staff, food fantastic. Spa wonderful but some minor repairs required. Nothing to detract from our stay. Enjoyed tasting menu with wine flight and also James Martin’s restaurant. All in all a great stay, would definitely like to return"

"Stall was very helpful, rooms were clean and location was close to cruise ship"

"Good proximity to Brockenhurst and Lynhurst. Leisure facilities and gardens are very good and staff are helpful. However the hotel rooms needs updating and refurbishing. The restaurant food in the evening is very mediocre eg oven cooked fish and chips. The staff obliged us in changing rooms as above was a very noisy corridor or guest ?? however we were changed to an equally noisy room over kitchen by reception staff. For these reasons we would not return."

"Very good overnight stay for a cruise, check in great, nice bar and restaurant, room big and clean, bed a little firm for my liking but good night's rest!"

"Frühstück lecker Gebäude sehr beeindruckend Zimmersauberkeit könnte besser sei"

"Great"

"Staff lied to my face about our room being ready and were caught out about it when she slipped up in front of me when discussing my room with another staff member."

"The hotel is dated, but well maintained. The staff were gracious and very helpful. The morning breakfast was amazing. It was an enjoyable stay, to say the least."

"Staff are an embarrassment to the brand. Rude, poor tempered and no interest in hospitality. I received a parking find of £100 + £40 administration charge for every one of the 15 days I stayed there despite reporting it more than 4 times. Room cleaning is sporadic, I asked to change bed sheets and someone turned up to hand me sheets and told me I should change them myself. I’m disgusted at the service, I come back to UK two times a year and I’m embarrassed to say I’m from here. Will not...