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"Staff were amazing as was the breakfast, however our room was a bit tired and dated looking, even though we paid for a room upgrade. There were no USB charging points in the rooms and the bathroom definitely needs renovating. Also our room was on the second floor, front facing,so the road noise was quite loud. Request a rear view, or a room on a high floor."

"Close to port - room is spacious . They should have put 2 queen instead of 2 tiny twin beds"

"Room was nice and cool temperature wise and staff were friendly and helpful."

"Property was clean. Room was clean and comfortable. Staff were efficient but not necessarily friendly. We would stay here again if in the area."

"Amazing stay, staff very helpful, Food is delicious, rooms were lovely and comfortable, although we weren’t going on a cruise on this occasion, but this hotel will definitely a contender when we do, location is fantastic."

"Superb"

"Sadly the hotel did not meet our expectations. The first room we were allocated had mold round the windows and in the bathroom and it smelt funny. The staff were very good and gave us a new room but it still wasn't great. It is possible that we were just in the old part of the hotel - if so, avoid low number rooms. Breakfast was good and location nice."

"No toast or fried eggs at breakfast."

"Big room, friendly staff and good breakfast. Good position for Lyndhurst shops and restaurants."

"Lovely room for a relaxing stay in the New Forest. The food (dinner and breakfast) was standard hotel food—not bad but not great. The dinner was presented in a gourmet style but of average quality."

"Convenient. Close to Cruise ship."

"Great if you like scaffolding right outside your window... No place to hang clothes or draws to put anything in. I did not book this place."

"Beautiful setting with a upmarket vibe around the complex. Entrance lobby and reception very smart. Staff were helpful. We decided on the cheaper windowless room knowing there was a skylight with natural light. But skylight blind was broken . Room was not cleaned or replenished over the two day stay. Leisure facilities were very good but at £10 per visit per person remember to bare this in mind in price comparisons. Food was reasonable but quite pricey for what it was. All said I would return...

"It was a small room and no air conditioner, but unfortunately the breakfast wasn’t very good! Very few things, The croissants were born, not to many varieties!"

"Liked everything!"

"For US travelers, it would have been nice to know that there are no USB ports in the rooms, NO air conditioning and should buy a portable plug converter before coming."

"Great staging location, Comfortable and great standard. The guests were happy, the staff were pleasant and freely engaged with us. A high standard accommodation, great parking and great location. Thank you"

"Good breakfast. I did speak with property about solo travellers being stuck at the back of the dining room. Why cant we have as good a table as anyone else? I am an experienced traveller and dont like being treated any differently to anyone else! Whole hotel and the grounds are georgeous though and I enjoyed my time there. My single room was nicely spacious."

"Never stay here in the summer! A lovely hotel with a great spa but sadly the staff were not interested. Our room (6) was boiling hot, far hotter than 2 other hotel rooms we have slept in over this May 26 heatwave. When we raised this at check in and explained that we would not be able to sleep in the room we were given a spare fan that simply moved the hot are around. The whole upper corridor of the hotel is oppressive and our room was swealtering all night. No one checked on us or offered to...