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"Leonardo at Charlotte place was an excellent choice pre cruise. Ideally located. The staff at reception were great at our check in and were extremely helpful with our luggage storage at check out and on departure to the cruise port. This will be our hotel of choice when cruising from Southampton in the future"

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"The room was spacious and clean although there was a noticeable chip out of the wardrobe beading. The HarBar6th could have been cleaner a lot of crumbs trapped between the tile top and glass. Lunch in the Jetty restaurant was good, but the table was not cleared at the completion of dessert course and no tea or coffee offered. Somewhat disappointing for a 5 star hotel."

"I would strongly reconsider staying here based on my experience. There were multiple issues from start to finish, beginning with poor communication around key facilities. The spa was closed, which was not made clear when booking through a third-party site, and this significantly impacted the stay. Check-in was disorganised and extremely slow, given there were so few people checking in. The room key failed multiple times and had to be reprogrammed more than once, which is not what you expect on...

"Beautiful hotel and grounds, Staff couldn’t be better Will definitely stay again"

"The first problem was that we only had bath towels in the room and no others, but when we asked they brought them up. Then when we opened the sheets to get into bed, one side of the bed was dirty. The food in the restaurant was very good and they offered ice water anytime you wanted it. It was a great hotel to use for getting onto a cruise."

"Great staff and breakfast, just evelater only one not enough"

"The location was awesome and the breakfast was wonderful."

"Good selection buffet breakfast. Great access to New Forest open country right from the hotel."

"Property was clean, everything worked as it should. Front staff were very courteous and let us store our bags for the day until check in. Property was very close to the cruise ports and train or coach stations so very handy. Would stay here again."

"Overpriced hotel with terrible soft, spongy mattresses"

"staff and breakfast superb"

"Conveniently located to cruise port. Quiet and clean"

"Overall great staff and great venue."

"Lovely hotel"

"Great hotel, convenient location, good value, comfortable beds"

"I think it should be made clear from the time of booking that it self check in and that there are no lifts in the building"

"Lots of parking. Large gym, pool was ok, each person had to pay £5 to use the gym/pool. The restaurant only had a buffet on but there are good pubs and restaurants which were a short drive away."

"Just Okay - nothing special - sour milk in the room spoiled the coffee"