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"Loved it all!"

"Not happy about the resort fee"

"Stove not working was advised but no refund for a major inconvenience. Coffee pot all rusted "

"Great property…will return"

"Not enough parking available. We had to pay to park at another hotel. Hotel employee unlocked the door and entered the room while we were sleeping. We never received our expedia food voucher promised."

"Not worth the money even with the disturbance from the construction "

"4 out of 5 stars
Great family suite and pools, a few service misses kept it from being perfect We stayed at Hilton Grand Vacations at Kings’ Land in Waikoloa, Kona from March 12–18 and overall had a very good experience. The resort is beautiful, the suite was huge and spotless every day, and the pools were the highlight—clean, warm, and fun for the kids even when it rained. My children still talk about how much they loved the water slides and lazy river, and that alone made the trip worthwhile. A couple of things did stand out though. We arrived very late on check-in night and asked the front desk if we could buy a couple of bottles of water (everything nearby was closed). The agent said no and didn’t offer any alternatives, yet the guest checking in right next to us was handed three complimentary bottles—odd and a bit frustrating after a long travel day. Our room was always cleaned beautifully, but one evening we returned to find our daughter’s favorite stuffed toy and a few other personal items (left neatly on the nightstand) completely gone. We filed a missing items report right away and are still hoping it turns up. Another day we came back exhausted, ready to cook with groceries we’d bought, only to discover the kitchen sink was completely backed up. Maintenance responded quickly, but it took several hours (and a roto-rooter crew) to fix. We couldn’t use the kitchen at all that night. A simple comp to the on-site restaurant would have been a nice gesture, but the concier"

"Had some many things go wrong in our room. Fan on the balcony broke and a live wire was sparking. Outlet on balcony blew out and had to be capped. Washer broke. Water leaking in room on my son while he slept. Several lights in the rooms not working. Some of this related to storms, but most just bad luck or lack of upkeep. They did comp us for the inconveniences, but simple removed some hidden charges. A beautiful place and the ocean and pool and saltwater pool are amazing, but will not ever be going back because of the issues. "

"Beautiful location, easy walk and drive to multiple good bars and restaurants. Private beach was so convenient and I loved having the laundry service. "