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"Booked this hotel for 1 night. After arriving at the hotel I was asked to pay for the parking (£10/night) First of all charging hotel guests for the parking is ridiculous but even worse when I’ve heard that if you book the room with hotel directly then parking is free but booked through Expedia is not… the same guest - different treatment. It’s a scam. Room itself was very dirty - all cups and cutlery in the room had stained marks, glasses in the bathroom had still toothpaste residue on them....

"Our grandson said everything especially his mezzanine bedroom was amazing ! And for us the cabana suite its location and view, everything spotlessly clean. The whole of the park and facilities, we will recommend to all our friends."

"We stayed in a family house. The amenities were all very good. The house had everything that we needed. The house and facilities are a bit worn and uncared for in places. It must have been lovely in its day. The setting is beautiful."

"Great location Small but clean room Great staff What we expected"

"The hotel was very grotty. The room was very small. The ceiling light fitting had exposed wires. The bathroom lino was jagged & torn in places. Very loud vent below bedroom window. Badly decorated & dated. The hot water was boiling(though there was a warning sign) The staff were pleasant though & the room was cleaned every day by friendly ladies."

"Clean place good staff"

"We stayed in an apartment with our three children. It was lovely and clean and perfect for us. We had two double beds in the living room and still plenty of space, and a separate bedroom with another double bed and the bathroom. The apartment was really well stocked with cutlery and plates cups etc. No issues with anything the apartment was really tidy and clean. The breakfast was lovely and staff very helpful. Good selection of cereals, pastries, fresh fruit and yoghurt. The hot selection...

"Firstly, location is perfect. Just on the edge of the village and the start of the Llanberis path is right outside, so no driving or parking charges if you intend walking Snowdon on this route. Staff are very friendly and helpful and breakfast was pretty good. However, the building itself could do with some updating and our room was pretty tired in terms of decor. We stayed in the Coach House building so it might not be the same for other rooms but it looked like the last update was a couple...

"We had a lovely stay here with our baby and toddler. The location was excellent just a short walk to the beach, and the castle was directly opposite, which looked beautiful lit up at night. There were plenty of nearby shops, cafés and places to grab breakfast, food and ice cream, making everything really convenient. It’s also a great spot for anyone who enjoys fishing. The only downside was that the hotel was a little run down and could do with some updating. However, it wasn’t particularly...

"This is a nice hotel but I would advise booking a room on the second floor as none of the rooms have carpets so I didn't get a lot of sleep due to the people upstairs repeatedly getting up and walking about at all hours followed by the draymans delivery early in the morning which was right below my room. Its a perfectly good stay and very well situated in Bala,.... just make sure you book a second floor room."

"I really enjoyed my one night stay at Y Pengwern. The bar was friendly when we checked in, and when I was shown my room was amazed at how big it was. I was backpacking and there was plenty of room to reorganise my kit, and the bed was large and very comfortable. After a long day's walk we were looking forward to food, and were very happy with the big hearty meals we had in the restaurant. Breakfast was continental (although you could pay to have a cooked breakfast) but the continental on...

"In the first room 87 I think we had something underneath the carpet beside the bed. I did report it. I didn’t like having to take my bags through the streets to the room but could’ve easily been done by the people there. I didn’t realise that you had to go 100 yards down the road to go to the room. I would not have stayed that was three flights stairs up no lift second room number 77 same thing have to takeoff stuff out. Take it back to the Hotel and start all over again. Yes, we did have two...

"The room was not available when we arrived despite making the full payment online.. I had to stay in car with my young children and elderly mom throughout night as there were no hotel rooms available at that time.. money not yet refunded. Raised complaints as well.. no response"

"Very nice people good food and wine"

"Fantastic luxury hotel, great food and service"

"Very nice room. Well maintained. Free parking right next to the guesthouse. Nice Mountain View’s. Would definitely stay again"