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"Continues to be a deservedly 5* experience albeit the overall style of the property feels pretty dated at this point. Staff are excellent but overwhelmed at busy times."

"Nice rooms, easy parking. Have a night porter who was very helpful. Have stayed before and would be happy to stay again."

"There was an issue at check in regarding our family room whereby the expedia booking info hadn't pulled through correctly to the hotel. I would recommend emailing the hotel after booking to reconfirm everything. The family room was a decent size, although towels were stained and the free mini's were half used. The pool facilities were lovely. The pool was a little chilly, but jacuzzi very nice and warm."

"Perfectly situated for attending scooter events"

"Room small unclean and breakfast buffet offering was terrible. The location and price were good but they were the only positives."

"It's a 2 minute walk from Cardiff Central train station and Cardiff Central Bus interchange.. Close to shops and restaurants too."

"I’d booked for a room in the Queens Wing however was given a room in the Kings wing. The room was quite dated, the carpet was old and lots of wear and tear. The room and corridors were musty smelling. The reception and bar area have been refurbished since my last visit however the rest of the hotel still needs work!"

"Short comfortable stay didn’t use the facilities"

"Well built hotel. Poorly maintained. Staff somewhat indifferent to issues. Shower had mould probably due to poor ventilation. Dust settled in lots of places which were not cleaned including in the restaurant. Shame as it has potential."

"Amazing and super friendly staff"

"Great stay. Perfect location. Staff super friendly and helpful. Breakfast was spot on. Would definitely stay again."

"Lovely room, great food and service brilliant!"

"Good breakfast and helpful staff"