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"The property was very pretty but staff didn’t inform us of many things about the property. So it felt like we missed out on a lot. There’s no maps available on the property so you are on your own when you get there. Very far from everything. And the food was not good at all. The food portions at the steakhouse are VERY small. I got the salmon and it came with a supper small salmon, a 1/4 of a tomato slice, a tiny piece of corn, and a single piece of broccoli. It made me giggle a little when it...

"We stayed for a week with a group of 15 (adults and kids ages 13–18) to celebrate our son’s high school graduation with family and friends. Overall, we had a great vacation, mostly because of the group we traveled with. The location is fantastic - steps from the beach with incredible sunsets. Walk down the beach to Coco Loco for great food and drinks (you’ll get tired of the resort food). The resort food was okay, some good items but not amazing. We upgraded to the Family Suite since we’re a...

"This property was incredible. The staff were friendly and incredibly attentive. Excursions were fun. Our only negative was the food. Breakfast was perfect every morning at the market but the remaining meals were fair at best."

"Don’t plan on using the beach at this resort. No chairs no bar service at all. The sand is like mud and you have to deal with people constantly trying to sell you something."

"Place was beautiful, stayed in a private house. The AC in the room was perfect. Bartender in the main bar was incredible. Didn’t like the pool bars closing at 5pm and wished they had activities that had people in the hotel get together. But everything was perfect."

"Everything was amazing and the staff was excellent! It was a little hard to get in touch with nexuss and get our ride home times changed. Making dinner reservations or breakfast room service wasn’t the easiest with the app. but you could contact the front desk for help."

"Mejor el menú"

"Beautiful, clean rooms ocean view staff was helpful. Breakfast was very good and outdoor pool were excellent and right in the city in the heart.on it nice restaurants around it beautiful news"

"The resort was pretty. The buffet was good. The rooms are outdated. Biggest drawback, and it's big, is that you were not to flush any toilet paper in the toilet- requested to put into a waste basket. Their outdated plumbing could not support it. Never heard that before and it's really not a good look for the 'resort'."

"Great staff food was amazing Caribbean dishes and pin̈a coladas were delicious"

"While the staff was amazing and the property was very beautiful, the roads to get to the hotel were not paved. Not only were they not paved but at some point they (local government) closed the entrance and no one was notified. It took me contacting the hotel so the concierge could walk us through how to get to the hotel. It was not until two days later when I complained that we received a letter and a map. This was not well planned with the city. Very disappointing."

"Great experience!"

"The food was amazing. Wendy was amazing, she helped me and my family( a group of 4 kids women) get whatever we needed. The other staff were nice as well. Mr. B, Kenneth, Danni, Will, Alonzo, Wendy etc! They were so nice and helpful. The only thing is that they are renovating the other property so stuff was shut down. Couldn’t go ATV riding, but we found one off the property. The town of Samara was nice too. Nice locals."

"Property is a little dated, large, very hilly, and extremely secluded. Depending on what building you are in, you will need to call the shuttle to get around. Nothing else to do in the area unless you take taxis or Uber. Drinks were very watered down. Buffets were super basic. Not a lot of variety. Was told there were 3 specialty restaurants, but steakhouse was closed the entire time we were there with no explanation as to why. Of the other 2, Italian was good, Oriental just okay. Pool with swim...

"Beautiful property and room! The pools are plentiful and never felt crowded—we saw a monkey! Treat yourself to an evening sunset by the lobby bar—breathtaking! The beach is ona beautiful cove. My kids enjoyed the rocky areas for “tidepooling” for hermit crabs, fish, etc. There is a nice reef right off the beach where daily snorkeling activities are available. We saw a puffer fish, some colorful tropical fish and a spotted ray. Note the beach is public, but the locals are friendly and not...

"The property was amazing, for the landscaping to the wildlife. What a great place. The staff was very accommodating and friendly, everyone knew your name and went out of their way to make your stay wonderful."

"Wonderful stay and location. Housekeeping kept removing our robes for some reason but other than that everything was stellar."

"This hotel is something else!!! Starting with the awesome staff and the beauty of the property. The room was very clean and cozy. The food was amazing and really good prices. It worth every penny our 2 nights in Andaz."

"El personal es muy atento y amable, en especial Leisy Corea Briseño!"

"From the time you arrive to the moment you check out you are treated like you're the only guest there. This was the best trip and stay I've ever been on."