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"Everything was great but that toilet water was horrible smell"

"This was our first time at an all inclusive and we weren’t impressed. The property is very large but it isn’t as maintained as I expected. The rooms are dark and smell moldy. We were a party of four and consistently had to request an extra towel daily (they only provided three). The restaurants we ate at were okay, which I had heard would be the case. The beach itself is lovely. I did find it strange that we had to walk through local vendors trying to sell you activities as you are walking onto...

"Best kids friendly hotel"

"La propiedad está prácticamente abandonada, muy poco personal y nos enfermamos por un tipo de droga que nos pusieron en la comida o bebidas."

"It’s a very nice resort. Half of the resort has been renovated and the Palace side of the resort is about to go under renovations. If it looks anything like the renovations done on the other side, it’ll be beautiful when it’s done. The staff was fantastic, especially the servers. If you get around the pool, look for Edwin. We had a group of 20 and did not have any issues"

"Great experience overall! Beautiful place, friendly service, and a relaxing stay. I recommend planning activities and reservations ahead of time to make the most of your trip!"

"Clean room and goose staff"

"We absolutely love this hotel. We stay here 2 times a year and are never disappointed."

"Everything was great. One suggestion - better DJ /music at the main pool"

"The Occidental Hotel is showing its age."

"Tudo perfeito"

"The staff were the stand out of this hotel for sure Breakfast was ok something for everyone’s taste The lunch and evening meal option were terrific though we had the butter chicken in the Asian restaurant which to me wasn’t a curry not quite sure what it was.. Rooms very big and comfortable"

"The hotel grounds were well kept up with. The beach amazing. The overall staff were not as friendly. The housekeeping staff were very attentive and kuddos for they do a great job. Restaurants- the food was not good and served small portions. The food is overpriced for the quality and taste you get. The week I stayed we resolved the food issue with renting a shuttle and going to Brazalitos which is very near and Tamarindo about 30 min away to eat better authentic food with a reasonable price....

"This hotel will ruin all other hotels for you. The staff was incredible, the grounds were immaculate, the room was amazing, the wildlife and beach on property were unreal. Seriously, if you stay here, there’s no going back to mediocre hotels. You’ve been warned. We’re 100% going back. My wife literally cried when we were leaving."

"The checking-in was extremely low, the person in charge seemes not to be knowledgeable about the process. The rooms were supposed to be paid in full. At the check out they messed up, charging me what I already paid. When I realized the error, nad they the agreed that was an error on their side, they told 15-30 day to reimburse the wrong charges. Really not a very good customer service at the front desk. Restaurant and other areas the service was excellent."