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"Very well maintained and very helpful staff"

"Love"

"This property was incredible. The staff were friendly and incredibly attentive. Excursions were fun. Our only negative was the food. Breakfast was perfect every morning at the market but the remaining meals were fair at best."

"The Rui Palace was a nice place to visit. Visit Week of July 6th 2026. Pros: -Great staff, very friendly -Daily room cleaning -Room was available 1 hour early -Beautiful pool area -Nice nightly shows/bands -Tasty snacks in the lobby, bar area Cons: -Dated interior -Rooms had a humid, light moldy smell but was tolerable -Food was average at best, first come first serve, so although we stayed for a week, we missed one restaurant due to capacity -Occasionally in the early morning, had a...

"Place was beautiful, stayed in a private house. The AC in the room was perfect. Bartender in the main bar was incredible. Didn’t like the pool bars closing at 5pm and wished they had activities that had people in the hotel get together. But everything was perfect."

"Everything was amazing and the staff was excellent! It was a little hard to get in touch with nexuss and get our ride home times changed. Making dinner reservations or breakfast room service wasn’t the easiest with the app. but you could contact the front desk for help."

"The room was very clean. The staff came through and cleaned it every day. The staff was very friendly and always guiding you in the correct direction. The outdoor pool is awesome. Along with the food was great as well as the beverages. The excursion planner is very helpful and will get you to do exactly what you wanna do at a very good price. Awesome wildlife in the area with great views will definitely be coming back."

"The resort was pretty. The buffet was good. The rooms are outdated. Biggest drawback, and it's big, is that you were not to flush any toilet paper in the toilet- requested to put into a waste basket. Their outdated plumbing could not support it. Never heard that before and it's really not a good look for the 'resort'."

"Great staff food was amazing Caribbean dishes and pin̈a coladas were delicious"

"Ok, so after spending 8 days here we can give a very thorough review and comparison to the W that we also stayed at nearby for 3 nights. The staff was amazing!!! Beware!!! The road is ridiculous into the property!! It is a dirt road that has random animals, atv’ers, parked card and other fun surprises. Apparently they are working on a permanent paved road but this one is definitely a problem. It almost made you not want to leave the property. It was exactly 42 min each way to Tamarindo. The...

"Great experience!"

"DO NOT COME HERE!! -Arrived to a very dark empty lobby. -Room service is very slow...an hour.. -Heavy construction and renovations being done. -Lots closed because of it including GYM. -Whatsapps communication only -Beach attached is gray and brown -Random restaurants becoming unavailable onsite at a seconds notice. -Only one buffet available and it's breakfast hotel style, very small 7am-10am -Minimal resort activities. -Resort room terrible(AC is super weak so you sweat a lot, shower handle...

"The location is pretty good but if you’re looking to explore on your own, rent a car. If you do rent a car be aware that the price you’re quoted never includes TPL (third party liability) and is required by CR law. It’s about $15-$20 a day. The resort itself is a decent layout, but be prepared for a lot of walking (and stairs) or waiting for the shuttle. The pool closes at like 7 or 8 for whatever reason, so don’t get your hopes up for night swimming. The beach is about 5 meters from a public...

"Beautiful property and room! The pools are plentiful and never felt crowded—we saw a monkey! Treat yourself to an evening sunset by the lobby bar—breathtaking! The beach is ona beautiful cove. My kids enjoyed the rocky areas for “tidepooling” for hermit crabs, fish, etc. There is a nice reef right off the beach where daily snorkeling activities are available. We saw a puffer fish, some colorful tropical fish and a spotted ray. Note the beach is public, but the locals are friendly and not...

"The property was amazing, for the landscaping to the wildlife. What a great place. The staff was very accommodating and friendly, everyone knew your name and went out of their way to make your stay wonderful."

"Wonderful stay and location. Housekeeping kept removing our robes for some reason but other than that everything was stellar."

"This hotel is something else!!! Starting with the awesome staff and the beauty of the property. The room was very clean and cozy. The food was amazing and really good prices. It worth every penny our 2 nights in Andaz."

"El personal es muy atento y amable, en especial Leisy Corea Briseño!"

"Great place and location!!!!"