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"The food is always the same. Just one day we had a Costa Rica food. The restaurant upstairs is good."

"Rooms were clean. Housekeeping staff was really nice. Pools were great for kids. Great location for sunset lovers. Their front desk staff were not that great. Besides them over all great hotel for families."

"Staff was excellent. Food was very good. Bars were good. The night shows are just OK. There is no real hangout area for teens. There is really no activities to do at night time. Beach area is very poor. They don’t pull out any lounge chairs to lay out on the beach. You have to do it yourself. Beach is clean to walk. There is no beach bar. There is no close bathroom by the pools at the Palace. The adult pool is disgusting, it normally turns green by the end of the day. Our room was...

"Food was decent. The food was better at the restaurants the require reservation but came with long wait times. The staff speak very limited english and therefore that did make it complicated to voice our needs. There was some renovations being done on the bar area by the pool and the bathrooms by the pool were not the cleanest. Limited beach access as well."

"All the cons: The concierge mentioned that the shuttle that takes you from point A to point B within the hotel grounds makes its rounds every 15 minutes, which is not true. My boyfriend and I waited almost twenty minutes for it and still no sign of the driver. We ended up walking up the hills just to get breakfast. Don’t get me wrong it was a good workout but when it’s in the middle of the day where it’s hot and humid and in flip flops, that was not ideal. Also the food selections at the one...

"For starters the staff was great. My room was cleaned in a daily bases. Breakfast was good not great. The Swim-up bar was great, happy hour is daily from 4-6pm i enjoyed that very much."

"I tried to do a lot of research to see best places for staying on the ocean. I like to swim and snorkel. The ocean was pretty but only a very small section was available for swimming and that area had pretty big waves. The rest of the resort was terrific! Just don’t go if you are avid beach and ocean lover."

"The property was beautiful. The rooms clean and comfortable. The only complaint I have is that the maids did not replenish the bathroom amenities every day. You had to call the front desk and request the items you needed."

"Staff was wonderful and food was great!"

"Buffet was average, restaurants were good"

"Viajamos 5 personas de mi familia y 3 tuvimos alergia a la comidas mi hijo y yo perdimos un di a recuperándonos pero mi hija tuvo que ir al doctor a que la inyectaran y tuvimos que pagar el doctor y la medicina de nuestra bolsa no se isieron responsables en ningún momento de nada muy mala atención en ese aspecto no nos compensaron de ninyuna forma los días que perdimos por su comida"

"Beautiful property, helpful staff."

"We stayed in a very simple villa room with a double bed and pullout couch. The resort is very helpful in getting you picked up from way up on the hill with their truck pick ups that run every 15 minutes. The resort also provides transportation directly to the beach. The beach was very nice and secluded, with several restaurants to choose from. Only drawback. Might be that the pick ups don’t run exactly on time, and we chose to walk up and down the resort a few times."