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"On the whole it was a very enjoyable birthday weekend for myself and my wife. One small comment to make is on the Saturday night we opted for the buffet as opposed to the à la carte. The choice and quality weren’t the best but ok, only then to find out when the time came to pay that the costs were the same for the buffet as they were for the à la carte! Bit naughty really. "

"My wife and I thoroughly enjoyed our stay. The rooms were clean and well maintained, the staff were friendly and welcoming, and the location was excellent with plenty to see and do nearby. We would happily stay here again."

"Ants in the bedroom and on the bed"

"Could be outstanding but the kitchen lets them down. The location, hotel and staff are wonderful but the food is where the shine falls off. Decent menu but most of the food was bland, lacking taste or overly greasy (fish). Breakfast was wrong both mornings (even with simple request), kitchen needs to read the orders properly.. At the two dinners, both night people on tables around us were commenting on their food.. (which is such a shame for a lovely hotel..."

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"Lovely setting beautiful kept grounds . Large tv in the room soap and body wash in large containers over the bath couldn’t be accessed while your sitting in the bath they were set too high up the wall and one was empty . Staff were all relaxed and happy in their work couldn’t do enough for you especially the dining room staff"

"The cottage was very cosy and had all the amenities we needed. The bed was so comfortable and everything was spotlessly clean."

"It's OK. The hotel looks better on the outside than on the inside. Sauna/Steam room/Swimming pool are good. Rooms a bit dirty and outdated. No aircon."

"Brilliant spa and wonderful stay"

"Breakfast was just ok, certainly not really a good value. Rooms are dark, low ceilings, out-updated furniture, etc. All in all, the hotel is good enough, though one may not think of it as a spa like experience, especially when considering that this is one of the attractions/ amenities that they are offering & advertising."

"Staff are great, facilities are very good and the hotel is in beautiful surroundings. The only thing that let us down was the breakfast at Brasserie32, it was genuinely awful "

"The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In...

"Room smelt of dogs"

"Very old building, yet very charming. Many small sitting areas to read and to relax and they are really very cute. The facilities are very clean and well maintained. The staff are very helpful. A great experience for me. "

"Our room was huge and the bed was very comfortable. It is easy to find and staff were very nice. There is very little parking so keep in mind you have to park a few minutes away but can unload in front of hotel. We used the Waterloo lot! It was $10 a day. We didn’t do breakfast because it was $35 L but there is a nice coffee shop next door!"

"No hot water in our room unable to shower or bath in the morning Room in need of revamp Leisure facilities in need of revamp Food was not hot when served Staff unwilling to help? Unfollow not a great experience "

"I cannot say enough about how magical this place is! Perfectly situated for day trips throughout the Cotswolds. The definition of quaint and charming cottage in the English countryside. We had dinner and breakfast every day and the food is amazing!! "

"Excellent customer service by all the staff. Lovely property, lovely people, lovely food… Will definitely be back!"

"The room was pretty dirty, hair on the bed and in the shower. The sheets were scratchy "

"First room over looked aircon units and smelt damp so changed rooms. Asked for firmer pillows and was offered bath towels instead. Finally got it right. Breakfast was great. Good choice and hot. Toaster as always one side brown the other near burnt. Bar staff excellent, fast service and friendly. The main dining room is another story. Asked if they had a table as we hadn't booked and was left waiting for 10 minutes. Left with no response so pretty poor. Ordered room service but so far down the...