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"Stayed here for two nights. The room was clean and spacious. Good facilities in room but it was incredibly hot during our visit so a fridge in room would have improved our stay as no air conditioning but not many days in England you would need it. Breakfast was lovely, small but everything you could want. Evening menu was a bit limited and I probably would go somewhere else for an evening meal. The staff were all excellent, friendly and helpful."

"Lovely quiet location with beautiful lake views and good food."

"What a wonderful stay, we were upgraded to a deluxe room for my husbands 40th without us even asking so that was a lush surprise and very welcome. The staff everywhere were all really attentive and informative. We only had breakfast here but it was absolutely delicious, I would 100% recommend and visit again."

"Amazing"

"10/10 would stay here again!"

"Stayed there for a wedding. The room didn’t feel clean when I came in. The bathroom floor was wet. I found hair in the room that want mine. There was no complimentary water bottle on the first day (it was there on the second day) and the windows didn’t open on the warmest days. The grounds are beautiful but also service was a bit slow as there were many wedding parties and guests."

"Thoughtful, friendly receptionists, cheerful serving staff, room had a beautiful view and was clean. No complaints other than old cobwebs in the swimming pool windows and pool was crowded and noisy due to kids swimming lessons, which cut the useable area of pool to half"

"Super hotel great room great food great staff what else do you want!!"

"Everything about this place is FANTASTIC - the location, the staff, the rooms, etc. I wish that all the places I've stayed in as I've traveled around England were as nice as this place! Definitely worth a stay if you're going to Gloucester."

"Lovely hotel but very little to do. With all guests spending time at the spa there was no beds by the pool. Food was delicious but overall the experience was too expensive compared to its value."

"Under new group and nothing like when it was a Best Western. The Spa pool was still out of order. We were there in October and it was broken. There was not the warm and friendly feel we’ve received for the last six years. It was very false. I’m not worried about fresh linen in my room, totally agree with only on request, but a clean cup and glass and tea etc being replenished would have been very welcomed. Not the same hotel and won’t be returning."

"The hotel is amazing with plenty of activities to do. Even though the photos show younger people and the majority are over 50s even the entertainment is targeted to this group. The breakfast and the food is amazing and the grounds is breathtaking."

"Excellent breakfast. Very attentive staff. Room was very comfortable with little extras like bottled water and cookies on arrival. Bed was comfortable. Bathroom was large with nice soaps."

"This place was fantastic!"

"A nicely renovated older building in a central location with excellent access to town centre. We had a larger room which was nicely decorated. Loved the milk for my tea/coffee in the room, and the welcome cookies. Bed comfy and good towels. Would’ve appreciated a magnifying mirror for makeup, and an in room fridge. The restaurant/ bar was good, but seemed to have very restrictive hours, and service was not as attentive as it could’ve been. No room service or phone in room either. A small hiccup...

"Lovely grounds and staff. Room was large but dated and not as luxurious as I would expect for price point $450 -500 per night. Breakfast was great."

"It was a fantastic place to stay!!"

"Very clean room with all of the amenities I was looking for. Air con and hot water with good pressure. Staff was great."

"A warm welcome and great facilities."

"The cottage was very cosy and had all the amenities we needed. The bed was so comfortable and everything was spotlessly clean."