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"Helpful staff and an adequate breakfast."

"The property is in a beautiful nature reserve area with lots of activities to do if on holiday. The hotel has lovely views, modern and spacious. However lots of niggly things made the stay un-relaxing and felt like they were just out to charge every part of your stay extra fees and if i could have cancelled my stay and gone elsewhere I would have. E.g. if your room is already before check in time you are asked to pay an early check in fee which is the first I've come across this. Also not able...

"What a wonderful stay, we were upgraded to a deluxe room for my husbands 40th without us even asking so that was a lush surprise and very welcome. The staff everywhere were all really attentive and informative. We only had breakfast here but it was absolutely delicious, I would 100% recommend and visit again."

"The vibe was everything. The host took us in right away and was so accommodating! We had a late dinner that was unbelievable!!! Can’t wait to come back :)"

"Excellent breakfast."

"Personnel courtois et magnifique bâtisse."

"We stayed in a superior room with lake view and was amazed on how beautiful the room and view were. We were very fortunate to have a room with veranda where we sat and just enjoyed the peace of our surroundings and the stunning lake. Breakfast was very nice as always and plenty to choose from. We didn't use to pool or spa as we were happy enjoying the sunshine and our veranda. Close to Chepstow Town centre. Friendly staff and easy check in."

"Great hotel, beautiful building. Appreciating the hotel is family owned, it could do with a little modern tlc TV didn’t work in the bedroom for channels 1-4. Extractor fan in the bathroom didn’t work, towels are quite old, Check your dinner bill, we had 3 bottles of wine added to the bill but we’d only had 1 £25 bottle. We were being charged for 2 x £45 bottles we’d not had. When we called to get the tv satellite sorted in our bedroom it was the waiter and head waiter who attended our...

"Lovely hotel but very little to do. With all guests spending time at the spa there was no beds by the pool. Food was delicious but overall the experience was too expensive compared to its value."

"The cottage was very cosy and had all the amenities we needed. The bed was so comfortable and everything was spotlessly clean."

"Lovely place to stay, food was pretty good but wow it was so quiet! Loved it"

"This place was fantastic!"

"Under new group and nothing like when it was a Best Western. The Spa pool was still out of order. We were there in October and it was broken. There was not the warm and friendly feel we’ve received for the last six years. It was very false. I’m not worried about fresh linen in my room, totally agree with only on request, but a clean cup and glass and tea etc being replenished would have been very welcomed. Not the same hotel and won’t be returning."

"Lovely staff, accommodation and location"

"Excellent breakfast. Very attentive staff. Room was very comfortable with little extras like bottled water and cookies on arrival. Bed was comfortable. Bathroom was large with nice soaps."

"Beautifully maintained property with expansive grounds and hiking trails that cross the property and so it is brilliant for walking and dogs. The room we had was exceptional and came with a small garden which again was heaven for the dog. The stay in a place like this is always about the staff though, who were great. Particular shout out to Marly who was the perfect blend of professional and warm and to the older chap who was training one of the new staff when we arrived and was particularly...

"Grand Victorian hotel, showing its age a bit but full of character. Very good location in the centre of Cheltenham. Excellent restaurant for breakfast and dinner."

"Great hotel, location in city centre not so great"

"Breakfast wasn't well stocked, swimming pool was OK but the showers weren't working in the changing rooms and the changing rooms were dirty. Rooms were clean"