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"Hotel was gorgeous. The staff was so pleasant and nice, we got in after 2 in the morning and they were still bubbly and giving us recommendations for different spots to try out as first timers. "

"Very nice hotel. It was my son prom and everything was perfect."

"Clean rooms...great staff...awesome location. Would absolutely stay again."

"We had a corner king on the 21st floor. The room was better than expected and the staff was very courteous and professional "

"I did a late check in. The room was clean. Staff was very kind and respectful. I’ll be revisiting soon!!"

"No complaints "

"Had an amazing stay! The room was beautiful, clean, and so comfortable. The staff was welcoming and made everything effortless. I’ll definitely be back!"

"Carpet had wet spots, sheets had stains, waited two hrs for room service, had to call back bc they forgotten. Took multiple calls for them to answer in a time frame of 45 mins. Valet or any staff didn’t offer a bells man to help with bags. Reg was 35 mins to check in. Over charge for everything. "

"Alexa didnt work, tv was broken, phones broken, ice machine broken, no way to contact staff and no signs to tell you where anything is! The location is great but , for everything else you are on your own! "

"The second day I was there my daughter and I had come down the stairwell. It may have been because the elevators were taking too long but when I did that I came around to the front to go through the sliding doors that I had a note on there about them locking the doors between I guess 7 PM and 10 AM which makes no sense so I was having to wait for them to come to the doors to unlock up because my key card was not working on the scanner. They may have been having some trouble because when the."

"Staff was super friendly and very helpful. Also rooms were very clean. I would definitely stay there again "

"Friendly staff. Good price at a hotel really easy to get to from the airport. "

"Let me book an do all other things to get the room but when it was time to check in I was told I wasn’t the age limit and they jst let it be "

"I had a great stay. The room was clean, and the staff was nice."

"I travel for a living and stay in different hotels across the world weekly. I booked this hotel for a special occasion (my daughter's prom which was being held across the street at The Fox). Our stay was anything but special. I paid extra for early check-in , a high floor, and late check-out and all were approved in advance. When I arrived for early check-in I was told my room wasn't ready and I would need to come back at check-in time in like 4hr. I informed the front desk clerk that yhe only...

"The front desk service wasn’t very good and definitely needs improvement. The elevator is extremely slow. The restaurant prices are outrageous way too expensive. Room cleanliness was okay. I do not recommend the hotel restaurant."

"Airport shuttle only goes to domestic terminal"

"Breakfast menu was diverse and high quality "

"Mostly fine, but bathroom had a lot of hair in it when I checked in. No microwave in the room, but 2 small ones in the lobby."

"Staff was EXTREMELY friendly and helpful! Location was a 5 minute walk from Olympic park and the Coke Museum and aquarium. The Hawks game was less than a 10 minute walk. "