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"Great reception staff"

"Had a wonderful stay overall. Check in and check out was very easy, staff were really friendly and accommodating. Lots of activities to do in the resort, easy access to the parks via shuttle 2 min walk from the lobby or a boat taken from Sapphire Falls hotel across the road. Easy access to Volcano Bay waterpark (my favourite feature of the resort) with private security. Early park admission when you stay in this hotel - allows you to experience all the Universal rides that are usually long wait...

"Rooms were outdated but were clean. Everything was with in walking distance."

"everything, clean room staff beach view"

"Excelente"

"Heads up that the water park is not included in the resort fee, so you have to pay $25/person per day to use the water park. It would have been helpful if Expedia made that clear. This resort is a timeshare setup and feels a bit deceptive in how they operate for anyone who is not a timeshare owner."

"I like the fact that it’s on the beach and it’s in a quiet area."

"The place is a great stay, especially for families. They have a delicious and all you can eat breakfast.. The amenities are nice. They have like a little mini waterpark for the kids. The only thing I have negative to say is at 2 o’clock in the morning the fire alarm went off and everyone was made to get up and sit outside for a gas leak. The thing that bothered me about the situation was we were outside for over an hour without any notification as to what was going on. Outside of that I would...

"Everything was wonderful from the moment we walked in! We came a little early because our flight was an early one and got an early check in with no issues (yes there was a fee, but totally worth it after a long morning). Our room was a king suite ocean view and it was clean and everything was great! Jennifer at the front desk was wonderful!"

"Excellent"

"Cl"