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"Great reception staff"

"Everything was great"

"Clean rooms. Plenty of activity’s for the whole family. Restaurants were great. Pools were awesome!"

"We really enjoyed this affordable hotel for our trip to Universal. The room was nice (a bit cold even with the AC off) and we would’ve liked the bathroom light to have had its own switch (it turned on the sink and main entryway) but overall it was perfect. The shuttles were easy to use and the food options were good."

"Took me 40 minutes to do the check out. We went few days after the hurricane had passed so most amenities were closed, no kids club, no hot tub, the “hot pool” wasn’t hot at all. The beach chairs showed in the Expedia site were for rent (60$ per day!) so you better carry your own set. No beach towels were available."

"Beautiful hotel. The cafe inside was so convenient and all staff we encountered were friendly and helpful. I would stay again without a doubt."

"Very good condition, accessible lovely team"

"The stay was amazing as always ! We stay here every year for Halloween horror nights !"

"My main problem started immediately. After 5 years of staying there they sprung a $15 dollar a day parking fee on with no prior notification. I had payed for 8 nights. Hurricane run is out of town half way through. It was a voluntary evacuation so they weren't legally bound to refund the nights forfeited. Understood , but come on refund parking fee. No empathy what so ever. Money grab on the parking fee. Won't be going back. Still pissed off. Where's the Tylenol?."