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"Absolute shambles from start to finish. I stayed at this hotel with two colleagues. The check in process was a joke, it took 45 minutes in the end, during which they couldn't find my booking. The charged me again for breakfast I'd already paid for. The staff were unapologetic, unprofessional and irritating, not listening and they seemed to find it funny that it took so long. The room was dated and the bathroom from. The water didn't drain at all and I couldn't be bothered complaining as the...

"Welcoming staff and helpful doorman who kindly insisted hailing taxi in the rain on our behalf allowing us to shelter."

"Do not stay here! The room we got was really dirty and had one working outlet. Given that it is such a small and minimalist space, we had hoped the room would at least be clean. The bathroom had a horribly poor design with no shower door, so anytime the shower was turned on, the entire bathroom floor was soaked. There was no way to keep the shower water inside the shower as there was so little gradient to the floor to the drain. The reviews said the hotel had beauty rooms on each floor so I...

"We loved the neighborhood. 5 min walk to Earl's Court station with many restaurants A 20 min walk to Natural History Museum and Victoria & Albert Museum. Great linens/beds. Quiet, safe neighborhood. Would definitely recommend to anyone visiting London."

"Das Zimmer war geräumig und sauber aber hellhörig. Das Bad war ausreichend groß. Leider hatte das Zimmer kein Tageslicht da es mit einer „Fassade“ umgeben war. Wir konnten in eine Art Innenhof gucken oder was immer das auch war. Die Dame an der Rezeption war scheinbar nicht gut drauf, dass hat sie sich auch etwas anmerken lassen. Schade !"

"The ferry experience was good"

"Hate to give this review - I booked a room for the view and received the attached instead. I was informed I can’t get a different view as the full view side was taken - yet you could still book any kinds of rooms online so not sure how booked out they truly were. I’ve yet to find a staff manager as indifferent as the one I encountered, where upon disregarding my request, there was no intent to show good will as I hadn’t sufficiently informed them in advance. For reference, I rebooked this...

"The nice warm pool, sauna and steam room was a real treat after all the walking around the city. Beautiful views of the river from the rooms."

"Just ok considering close to central London"

"Great location"

"The hotel is in a great location. It was very very busy,so check in took a while but there were a lot of school trips so I think it was just bad timing. Friendly & helpful staff. Only downside was that the room was a little warm and there was no air conditioning. Would definitely stay again."

"チェックイン&アウト時のスタッフの対応はフレンドリーでスムーズでした。 部屋はコンパクトでしたが、そのなかで最大限機能するようにできていて、都心部のロケーションを考慮するとよい選択肢だと思います。24時間ロビーでコーヒー＆紅茶が飲めるのもGood Pointです。"

"We stayed in a deluxe twin. The beds were the size of a double almost queen bed Nice size room with a coffee maker and kettle . Nice size tv and roomy updates bathroom. The staff was very efficient . The train station was directly across the street so very convenient to get anywhere. Nice neighborhood"

"Our stay was delightful from check-in to checkout. The location is ideal, the room is clean and comfortable and the buffet breakfast is the perfect way to start a day of sightseeing. Thank you to the staff for making our stay such a success."

"Die Lage ist sehr gut. Das Zimmer war sauber. Der Fußboden war tw. sehr abgenutzt. Das Frühstück ist typisch englisch. Für einen Städtetrip zu empfehlen."

"Excellent location and friendly and helpful staff Would totally recommend it"

"Excellent experience"

"Average "

"There was no help when I arrived. The staff was all confused and not welcoming given the hotel had lost electricity and they were managing removing people from rooms. As new guests arrived they were not immediately communicating the electrical issues. Guests had to find their own alternative accommodations."