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"Very clean, helpful staff, GREAT VIEW, convenient self check out snack station downstairs…"

"Room was dirty, so many issues. Had to switch rooms twice. Was given a room with dirty sheets was given another room with Beatles. At least there were no bedbugs was getting emails about being checked out during my stay. If I knew better, I would’ve stayed somewhere better but it was OK for the price. Also, the air-conditioning did not work during the day. Great location, though easy to get to and from Heathrow and anywhere else in the city."

"Great location – very well maintained rooms"

"They could have had a better breakfast buffet."

"Overall a good experience. It was cheaper than most London options, and was right next to uber boat and bus stops, making travel into the city center convenient."

"The hotel was in a great location in Paddington. Tje hotel was a short walk to the subway with great dining options near by. Our stay was quiet and comfortable"

"Broken AC (in a heat wave). 2am someone in fixing it. Gum stuck to table at check in. Had to call for towels everyday, room was cleaned once in 4 nights (requested daily). Took absolutely forever to check in with no explanation just disappeared for 15 minutes. We had to laugh it got so bad. Too bad, used to really enjoy his hotel and it’s just gone so downhill."

"Beautiful room. We got a corner suite and it was clean, the staff were helpful and proactive. Whenever we had a question, someone was there to offer help or provide an answer. The breakfast was fresh and delicious. It’s located in a great area, walkable to so many of the landmarks we wanted to see and experience. Anything further away, you’re also close to public transit. We will definitely stay there again."

"Some of the stall were really good but others were so so. Really didn’t appreciate the guy trying to charge me 20£ for an hour early check in after 8hr flight plus an 1hr travel to hotel. Room was super small but stuff put a decent effort in"

"Everything is perfect with this hotel except for the blackout curtains. We were giving a room on the first floor closer to street lights and traffic which made it hard to sleep with all the lights and noise."

"The property is wonderful and easy access to London bus/train. We had a family room which worked for us; however please know that these rooms are NOT river view. I wish I had known that."

"This hotel was reasonably priced so my expectations were not high. This hotel has over 1000 rooms and is the hotel where a bus load or 2 drop off 100 people at one go. There is nothing wrong with that but it was full of children on school trips. It can get very noisy. I booked a 2 nights stay. The room given to us was a family room 1 double and 1 single. The room was tatty. The bathroom door would not shut as the door was too big! The beds were comfortable and the pillows were nice. The bed...

"The hotel was very nice but the rooms were extremely hot! Little to no AC"

"The elevator was not working most of the time I was there. I had to lug my very heavy bag down 4 flights on my departure. I was lucky that one elevator was working when I arrived, but 30 minutes later after checking in and heading out both of the elevators were out of service and they remained out of service until my departure."

"Large and comprehensive breakfast buffet"

"It’s was a great stay for 3 of us. It was a great location in an old building (actually reminded us of a tenement from NYC) The shared bathroom/showers were actually quite convenient as we could all use separate facilities at the same time. The room on the first floor was a bit warm and a bit loud until midnight but would not say it affected our stay. Would recommend."

"Average "

"This was a good hotel to stay at when you have a flight the next day, as access to Terminal 4 was excellent!"