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"L'emplacement de l'hôtel est excellente, directement sur Thames Path, à 2 minutes à pieds d'un metro avec une vue improbable sur Tower Bridge et sur Tower of London. Le personnel était gentil et disponible pour nous assister. L'hotel a cependant besoin d'un peu d'amour, les chambres sont vieilles oui, mais c'est surtout le systeme de ventilation qui date d'une autre epoque. Il est incapable de faire face aux vagues de chaleurs modernes et ca devient tres chaud, heureusement le personnel a...

"Great central location, room was generally fine, BUT... At check-in, multiple staff insisted we had cancelled our room booking (obviously we had not) and tried to turn our family away without a moment's thought. This was clearly an error on their part and we finally got given a room, but did not get a single apology. Overall Zedwell staff seemed out of their depth and very rude - in their defence, there are clearly not enough people working here for this size of hotel and the busyness of...

"This is wrong information on your sight - it’s a Hostel NOT a Hotel. It was originally a Hilton and bought out by a& o hostels !!!!"

"Loved this hotel. Great location!"

"Although there was occasional banging and voice noise during the day, the nights and early mornings were deliciously quiet. The staff were plentiful and super-helpful. And of course the a/c was great."

"Staff was accommodating. Room was clean with exception of toilet seat. Grateful for the A/C as I was there during June heatwave. Location and neighborhood was fabulous for getting to the trains ,parks for walking and some good spots to eat."

"This is our third stay at Park Plaza Westminster Bridge. The room was perfect. The staff took care of all our needs. Check in was quick and seamless. We had water left for us due to the heat. The location is spectacular. I cannot recommend this hotel enough."

"rooms were clean breakfast buffet was excellent staff were polite and very helpful will stay again"

"Staff are very professional and friendly and the location is great too."

"Rooms are small but everything was wonderful. Perfect location for site seeing and close to paddington station. Staff was great and so was breakfast. Highly recommended"

"Needed to get a new key card everyday because they would stop working. Room was like a sauna, we slept with cold towels over us. Ran out of toilet paper multiple times and when we asked for more they would never show up with any. Staff were rude most of the time"

"Breakfast buffet was amazing."

"This property is air conditioned, which is helpful when it is hot, although our unit was a bit weak. The room was small, but we didn't really need more space. The shower was nice, with good water pressure."

"Dirty and dusty hotel and allergy friendly"

"Staff, (Sid) was so nice, early arrival, . I was exhausted and he was able to secure me a single to crash in until my room was ready at 11 am. There are no amenities. This place is bare bones . It’s nicely decorated, but bring your own pillow. Beds and pillows are not comfortable."

"The room were clean and staff were great."

"What a sad, sad experience. I have been staying at this hotel every once in a while for over 10 years or so. It has never been a great hotel experience to begin with, BUT it always was good value for money, nice staff, and (for my purpose) a very convenient, central location. All good enough for me to return multiple times over the years. This time I arrived 90 minutes prior to regular check-in time (and aware of the fact) being body-blocked from entering the lobby by an employee at the front...

"TODO MUY BIEN EL HOTEL MUY BONITO."

"Average "