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"Hotel is older and dated, rooms were in poor condition, carpet in hallways is in terrible condition had an oder to it."

"One of our favorite things about our trip. Really enjoyed and my family had a lot of fun. Good location and the room good size for my big family."

"If I could give this 6 stars I would. This place was absolutely perfect. The room, staff, amenities… just fantastic. Everything was so convenient. Even when you leave the property."

"We were not able to make the trip to Colorado due to a family emergency. Therefore, we did not stay at the hotel and we were unable to be reimbursed for the hotel. I have never not been able to cancel a hotel stay before which makes me dissatisfied."

"Room was nice. Staff was okay. Had to wait 15 minutes to check in, no one was at the desk. I am traveling with my 87 year old mother and having breakfast on site is one of the amenities I want. They advertise "free breakfast "!! There wasn't. Coffee and prepackaged muffins was it. Oh, and vending machines. Asked about it and my answer was, " I don't know. You need to talk to the manager. " I was not happy. I will not stay there again."

"Comfortable room"

"Amazing!"

"Exceptional facility …. Go for the 4 room suite! Great view over the Academy."

"The building is clean"

"Breakfast is amazing"

"The main office is not connected to the rooms. I did not like that. We were on the 3rd floor-beautiful view of the mountains."

"Nice place close to Manitou Springs attractions!"

"We love the layout of the rooms, with the exception of the bathroom and sink. Layout is a little cumbersome. We enjoy the small kitchen area along with the small living area to relax. We especially enjoy the breakfast and the green chili! No other breakfast bar provides green chili. There was a large group of people of all ages attending breakfast and they took over. Loud, children out of control and standing in the way of other guests. This is not the fault of Hyatt, but I’m hoping one of this...

"Positives: - Large clean room with nice view. - Very clean and upgraded building and amenities. - Staff is VERY friendly and helpful. Need Improvement (but easy to fix): - Pool was a bit chilly. Please warm it up a bit. - No desk in room. Put in a small desk and office chair. - Pillows new and fluffy but not much substance. Get some good pillows. Overall: I would go there again."

"Loved that we could park our motorcycles out front and free parking Valet guy today got me a bag of ice and loved the complimentary water"

"Everything was excellent, except the bed was uncomfortably over-soft and I had trouble sleeping. And the parking lot for this land was sold off to a company that charges $20/day. Is everything about capitalizing gains? The staff is super nice though!"

"My family of 5 enjoyed our stay. Our suite was large enough and two separate rooms. We had kitchenette two queens and sofa couch. We brought a 50 x 50 inch playpen for our 1 yr old to have enough walking room. They offered a crib we just wanted to use ours. The front desk clerk Ms Amy was the best. Very helpful with navigating the town, restaurants, kid play spaces and tourist events. We stayed in 416 and it was clean and a good size. We are looking forward to staying in best western plus...

"All Good but we had to ask for breakfast vouchers. I believe customers shy e provided vouchers at the time of check in"

"Enjoyed our stay. Clean property, felt safe walking to gas station and local restaurants."

"Room was beautiful, clean and well maintained. Bed was very comfortable as well. Room service for breakfast was delicious and delivered quickly. Amenities on site were wonderful. Made use of the hot tube several times, as well as had a great time on the golf course. Beautiful course! The steak house was also very good. Delicious and great service."