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"Your response is unacceptable. The Royal Hotel was closed for refurbishment at the time of my booking — a fact that should have been known to Hotels.com before confirming any reservations. It is embarrassing that such a booking was confirmed in the first place, and the stress caused is entirely due to your company’s failure to ensure the property was operational. I will be taking this matter up with my travel insurance provider and expect Hotels.com to review its internal processes to prevent...

"Kruger park was only about 20 minutes away by drive. All of the staff were wonderful. So friendly. Whatever you wanted, they would get for you. I couldn’t single out one staff member because they were all perfect. The suites are gorgeous and spotless with a wonderful view of the Sabe River. The food was excellent and so plentiful. I couldn’t think of a better place to stay to get to Kruger and experience the game drives. The drivers were excellent and it was easy to see their love for...

"Ganz tolle Unterkunft! Sie liegt direkt am Gate zum Kruger NP mit Aussicht auf Nilpferde. Das Frühstück und vor allem das Abendessen waren SEHR GUT."

"Chalet où on trouve ce dont on a besoin, mais qui nécessiterait un rafraîchissement."

"Lack of Internet was my concern "

"We saw a special that was advertised and after making the booking were told that the special was no longer on. For what we eventually paid, it was a rip off.! The first nights dinner was at the Boma. We asked for steak that was medium rare and received a well done steak after waiting at least 30 minutes for the dancing to finish. The steak was ordered before the dancing but not brought to the table.! The next nights dinner , we were given an Ala-Carte menu with prices.! We did not know if this...

"Lovly breakfest amd beautiful lodge"

"The property was really clean and had good amount of towel plates cutleey etc. the major issue we had was that the roof was leaking everywhere in most rooms. One of the beds was wet and we slept with water dripping next to us the enter night. When I raised it with the reception, there was no apology for the inconvenience but only stating that it was the thatched roof. If they know about the leaks, they should maintain the roof."

"Room was crawling with bugs and had a stench that lasted throughout our entire stay. I do not recommend staying here. They overcharged for every possible service as well."

"Perfekter Aufenthalt"

"Inoubliable et exceptionnel. Les photos Expedia sont très loin de la réalité. Highgrove House est un havre de paix, de sérénité et de confort dans une immense propriété entourée de d’avocatier et de macadamia. Tracy, Johlene, Ethel et tout le personnel se sont pliés en 4 pour satisfaire tous nos besoins concernant les moindres détails. Nous avons reçu la suite de luxe numéro 8, une villa avec une immense chambre dont le lit est un appel au sommeil réparateur et un salon confortable avec une...

"Exceptional is an understatement! All around 5 stars in every category! Food, service, amenities, spa, and staff all were TOP NOTCH! Memorable on so many levels!"

"Excellent"