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"Ease of parking, excellent dinner, lovely staff and a spacious room made for yet another extremely pleasant stay. Vanessa and the other dining room staff coped admirably with the additional presence of a very large number of cyclists and support teams on the first night that were involved in a high profile race."

"Lovely room. Very high standard hotel interior - don’t let the 1980s external appearance put you off as it is a very nice hotel with good modern facilities"

"Great pool, very clean rooms"

"This is the most dog friendly and relaxed hotel ever. We were all made very welcome. Nice place to explore the lakes from."

"Nice hotel , nice garden with places to sit in among the ducks. Clean rooms . Bit unsure on how to get into the model village on site , no information on it anywhere. Got to the gate only to find you needed a ticket from reception which is a good way back up hill so didn’t bother. Sign at reception would have been a good idea. Lovely receptionist when we checked in but the one in the morning was so miserable, never smiled and just seemed like she didn’t want to be there . Having said that...

"The reception area and fitness suite are newly renovated, but the rooms are a very different story. The rooms are incredibly dated and furnishings are very tired. The beds were thin so you could feel the springs, the TV was very old and the ironing board was torn up. The bathroom is particular is in desperate need of a refresh, while it was clean, the sink and showers were very old. Towels were very old and were stained. Positives are the location is great - very close to high street and train...

"Hotel in an ideal location for centre of town, close to railway station. Ideal to walk to parkrun in 30 mins. Dog friendly hotel. Some noise from city centre, but not too bad considering a Friday evening. Bathroom in need of an upgrade but was spotless and did not detract from pleasant stay. Staff very friendly and helpful. Carpark monitored on cctv. I would recommend and definitely return"

"Staff are excellent"

"Fantastic place to stay. Lovely people, very friendly and helpful. Great location."

"We took this hotel mainly for the kake view room which was stuning, but room furniture needs an update and needs deep cleaning , apart from that everything else about thus stay was very good"

"Incredible helpfull"

"The hotel had a great location and the meals from breakfast to evening, were excellent."

"Needs major investment in upkeep, maintenance has been severely neglected since last visit."

"when the hotel was booked it came with secure off road parking this turned out to be a load of rubbish so didnt do the trip and will never book with you again and i advise others to do there homework before booking this hotel and any other hotels with you and do not also use the insurance its not worth it just a way of getting more money from you"