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"An excellent experience. Stayed on a Sunday night and the hotel was fairly quiet so was upgraded to a suite which was fabulous. My daughter is at York University so we have been frequent visitors and generally stay here. It felt therefore like a reward for our frequent visits which made me feel like a valued guest!"

"Clean + friendly staff + good for families "

"This hotel was perfect, lovely room, perfect location. We loved it."

"Stayed at this hotel for four nights and the staff were outstanding. Everyone—from reception to the restaurant and bar—offered excellent customer service. They were incredibly friendly and nothing was too much trouble. The hotel’s location was also perfect for getting around York."

"Cool. Modern clean. Lots of conveniences. Great location. Although grab and go + bar drinks were very expensive. Luckily everything was within a couple of minute walk including grocery stores. No in room fridge. No in room phone but everything else was great. Breakfast was great. Lots of options"

"Lovely helpful staff, great rooms and breakfast , will definitely use Radisson again"

"3/5 - A mixed stay at Malmaison York The rooftop bar was the highlight of our visit — stylish atmosphere, great views, and genuinely excellent staff who were friendly, attentive, and made us feel welcome. Unfortunately, the reception experience fell short. We arrived with friends to check in, and despite two receptionists being available, we were ignored while a couple who arrived after us were served first. It set the wrong tone, and no information was offered about breakfast times or dining...

"Very welcoming and helpful staff alongside clean and well positioned hotel to explore the sights of York"

"Location was close to Shambles. Adorable room. Luckily on the first floor. Stairs were narrow."

"fine"

"Everything was fine. The location was very good for accessing the visitor areas of the city. The staff was professional although not overly friendly. The buffet was nice. "

"Great location, great staff!! Would absolutely stay here again."

"Ideally located for access to city amenities within walking distance. However, on-site parking is extremely limited with even less recognisable parking that can be easily accessed. Alternative parking at MonkBar is a viable alternative and is a 5 minute walk away. Do check on the Council website for details on parking prices and which App to use as this information is out of date on both the hotel and Expedia information."

"Good breakfast"

"Was a great stay only wish we could have stayed longer!"

"I like this hotel, and have now used it twice when I come to see my son at the university. Rooms have a classically English feel, and tastefully decorated. Very quiet. The bedroom window view wasn't brilliant (brick wall), but you could see a lot outside from the bathroom window. There was an issue with the bathroom toilet which had a very weak flush. Apart from that all amenities were perfect. Bathroom was huge. Staff are extremely nice. I'm sure that the toilet thing was a one-off, and I'll...

"Clean room and great staff"

"Daily temperature was very high but no air conditioning and no table fans available. No window screens so bugs come in at night if windows left open to lower room temperature. Suggest, owners supply every room with table fans and update windows to add screens."

"Friendly check in staff."

"The staff were friendly and helpful at check-in and whenever we interacted with them. Our room was clean and in good condition. The outdoor beer garden was a great place to enjoy an afternoon drink, and family friendly for our five-year-old to join. The hotel was located a short distance from the Bootham Bar entrance to the city centre and conveniently located near other amenities."