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"Spacious room with view towards the Minster. Everything in the hotel was spotless and well maintained . Breakfast was good with plenty of choice. We also had dinner which was lovely and well presented . All the staff we met on our visit couldn't have been nicer or more helpful ."

"Beautiful property in a perfect location. Staff were extremely pleasant. Nothing bad to say. Hope to be able to return."

"Clean + friendly staff + good for families "

"Stayed at this hotel for four nights and the staff were outstanding. Everyone—from reception to the restaurant and bar—offered excellent customer service. They were incredibly friendly and nothing was too much trouble. The hotel’s location was also perfect for getting around York."

"Cool. Modern clean. Lots of conveniences. Great location. Although grab and go + bar drinks were very expensive. Luckily everything was within a couple of minute walk including grocery stores. No in room fridge. No in room phone but everything else was great. Breakfast was great. Lots of options"

"This hotel is in a great spot we had delux room it over looked the river and you could see the minster. Room lovely and breakfast was very nice . Parked easy in car park attached £20 you pay at hotel when leaving .much cheaper than a lot of places in York . Had a good weekend . Would return for sure 4 stars"

"Location was close to Shambles. Adorable room. Luckily on the first floor. Stairs were narrow."

"Excellent property, great location, close to everything, highly recommended."

"Fantastic staff and service, great location."

"Very helpful and friendly owners, great location for visiting our new granddaughter. 2 mins walk to lovely Pearsons park. Some lovely welcoming items, lots of fresh fruit, bread, butter, milk and cake all vegan as owners are, a couple of things i would suggest is maybe a door curtain could be put in place as there was no privacy going from the bathroom across the kitchen to the bedroom also there was no smoke alarm present. All in all a nice stay 👍 "

"Great location, great staff!! Would absolutely stay here again."

"Great location, clean and bright room and staff very pleasant. Will book again next time we’re in York"

"Be aware that the Victoria Cloisters apartments are in a totally separate building. This was not clear when booking with Expedia and we heard similar from other guests who had also expectes to stay in the hotel. Only because we paid £140 per night do we have the following complaints. The shower head was broken and did not stay in place, and the threat of being charged an extra £25 if we didn't wash up two glasses, one mug and a spoon, and throw away our tea bag in the bins outside, left a bad...

"Ideally located for access to city amenities within walking distance. However, on-site parking is extremely limited with even less recognisable parking that can be easily accessed. Alternative parking at MonkBar is a viable alternative and is a 5 minute walk away. Do check on the Council website for details on parking prices and which App to use as this information is out of date on both the hotel and Expedia information."

"Good breakfast"

"Was a great stay only wish we could have stayed longer!"

"A real gem - beautiful building, great location, room was great (no air con, which was the only downside on a very hot weekend). Courteous and professional staff - had a great stay, we loved it."

"Clean room and great staff"

"Property was ok - was a very hot period - with more of those likely to come - invest in Air Conditioning -"

"Good clean accommodation, no issues"