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"Clean + friendly staff + good for families "

"Excellent stay at this hotel (2 nights in July). We were especially grateful for the aircon which is far from standard in UK hotels. Everything was of standard you would expect from a property like this. Staff were impressive and the room spacious, tasteful and clean. Will be back on our next visit to the city."

"Lovely place"

"Very helpful and friendly owners, great location for visiting our new granddaughter. 2 mins walk to lovely Pearsons park. Some lovely welcoming items, lots of fresh fruit, bread, butter, milk and cake all vegan as owners are, a couple of things i would suggest is maybe a door curtain could be put in place as there was no privacy going from the bathroom across the kitchen to the bedroom also there was no smoke alarm present. All in all a nice stay 👍 "

"We were able to get into our room early which was a bonus. Room itself was clean and comfortable. Bathroom was nice and shower was great. We opted for the included breakfast option which was really good. Hot and cold items and lots of selection. The location of the hotel was perfect for us. We were able to walk to almost every place we wanted. It is also on the City Sightseeing red bus route (between stops 5 and 6) which we took advantage of. Also it was only a 15(ish) minute walk to the...

"The Club Deluxe room was very spacious with a large sitting area. Bathroom was also very spacious with separate bath and shower. Breakfast wasn’t included in the package and at around £25 per person per day seemed expensive, but when you factored in the drinks vouchers that we were issued with, which were worth upto £15 per person per night in either of the bars, it seemed very good value if you wanted to have drinks in the hotel."

"The hotel was in great location near the center. The staff were kind and very helpful. The rooms were nice."

"We were in a family room and there was no air con. It was that hot even with a fan they provided it wasn’t a particularly pleasant night"

"Property was clean enough. No room cleaning at all the 3 nights we stayed not even towel change. The rooms could do with a bit of dressing up with paint and filler but apart from that it was good location and really quiet which is always good after a loud day in town. Parking is good and cheap for York especially Ev charging. Overall good and quite"

"The overall stay was alright. But the major caveat is the AC in our both rooms were not working. Highly suspect that the hotel didn't turn on the central AC at all. It's really uncomfortable"

"Staff were lovely and although our room wasn’t ready, we were shown to a room available to change in for our visit to York races. Our room wasn’t ready tired looking. The bins hadn’t been emptied from previous clients and the bedside lamps were full of cobwebs. I reported it to staff who thanked me for doing so. There is no lunch or evening meal provision anymore. Can’t comment on breakfast as we didn’t eat Overall this is a really lovely hotel. Warm and welcoming. The walls are thin but...

"We stayed at this hotel for 2 nights, we were in room 1 on the ground floor. The room was nice, plenty of tea, coffee & biscuits. Bathroom was a good size with plenty of towels & shower gel. The only draw back with this room was the noise from the bar across the road (can't be helped in summer) but we were disturbed with a clicking sound constantly going off twice every few minutes till 1am & then started again at 5am!! Thought it was the laundry next door but on speaking to reception, she...

"Very enjoyable stay with easy distance from the centre of York and the railway station. Room was good and comfortable. The shower and washing dispensers seemed to be "muddled up". Breakfast choice was good and service efficient."

"Friendly staff. Comfortable room."