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"Wonderfully located inside the city walls and just a few minutes’ walk from the railway station. My room was enormous. The spa is the real star of this hotel: the hydrotherapy pool, saunas, and hammam room are lovely."

"Clean + friendly staff + good for families "

"dirty stair carpet at the entrance gives a poor introduction. Our basement room was ok for one night. Dinner in the restaurant was good but the attitude of some staff was unfortunate and some were scruffy. Very interesting architecture and history."

"Really close to everything, we stayed on a Sunday night on the ground floor and there was no noise. Underfloor heating was a great surprise! only thing that we’d change is the “dress” in the room looked very old - perhaps if the costumes were newer we would have tried them on. However it did fit the theme! Lovely room for a short unique stay."

"Great place to stay not very far from York town centre clean rooms and staff very friendly and pool area was good to use."

"Very helpful and friendly owners, great location for visiting our new granddaughter. 2 mins walk to lovely Pearsons park. Some lovely welcoming items, lots of fresh fruit, bread, butter, milk and cake all vegan as owners are, a couple of things i would suggest is maybe a door curtain could be put in place as there was no privacy going from the bathroom across the kitchen to the bedroom also there was no smoke alarm present. All in all a nice stay 👍 "

"Clean and comfortable room, helpful staff, fun and relaxed communal areas, great choice for breakfast, great location"

"Great location, clean, comfortable and very friendly and helpful staff."

"Clean"

"Amazing hotel. One gripe is that the rooftop bar is not open on a Monday or Tuesday."

"The room was a great size and had all of the things you expected. Happy to stay there again. Small note, if you pay for parking it fills up very fast so just know paying for a space is no guarantee of getting a space"

"Food in restaurant is nice - waiter we had was lovely. Parking on site £18.50 per night Room clean although keep curtains closed as windows and ledges dusty. Hotel is Ideal for city centre with parking and a place to crash."

"Clean - staff were hard t locate at reception. Just had to leave room cards on reception as didn’t have time to wait for staff to appear !"

"The hotel was in great location near the center. The staff were kind and very helpful. The rooms were nice."

"Convenient Safe (solo traveler) Clean Breakfast was wonderful!"

"We had an awful experience on our first and definitely last visit! The room we initially stayed in was cramped, dirty/dusty/cobwebs/milky white stains on chair/massive spider in corner by TV and lots of webs. Bits on an un-vacuumed carpet made us not want to walk on it barefoot. Two of the three lights were not working in the bathroom. Very dark main room - required a couple more spotlights. Knobs missing from drawer handles. Wonky wardrobe door which was hanging down. Shower curtain...

"Loved this hotel. Very friendly, charming and historic feeling to the place. Room was a bit stuffy but aired out nicely with a window open."

"We had a great time here, the staff were friendly and helpful. Our room was nice and clean and comfortable. The hide a bed of course was very springy but that’s to be expected with a hide a bed haha. The only problems we had were the lack of drip coffee pot since we aren’t espresso drinkers, which the house keeper said she was in the process of getting them in the rooms. Our other problem was my fault for not requesting a lower floor when booking the room, we were up on the second floor and...