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"An excellent experience. Stayed on a Sunday night and the hotel was fairly quiet so was upgraded to a suite which was fabulous. My daughter is at York University so we have been frequent visitors and generally stay here. It felt therefore like a reward for our frequent visits which made me feel like a valued guest!"

"Clean + friendly staff + good for families "

"Excelente ubicacion"

"Great Spa and good bar menu with fair prices - overall a very nice stay and easy check in check out helped by late departure flexability"

"Perfect location"

"Excluding the non functional ac in my room it was a very pleasant stay with incredible views of the minster very safe for solo travellers and for people who like nights out its round the corner from the iconic flares nightclub for people who like peace and quiet it is also really well suited the rooms have excellent sound insulation hardly any noise"

"3/5 - A mixed stay at Malmaison York The rooftop bar was the highlight of our visit — stylish atmosphere, great views, and genuinely excellent staff who were friendly, attentive, and made us feel welcome. Unfortunately, the reception experience fell short. We arrived with friends to check in, and despite two receptionists being available, we were ignored while a couple who arrived after us were served first. It set the wrong tone, and no information was offered about breakfast times or dining...

"Staff were very helpful, the breakfast was varied and the room clean. In a great location for exploring York"

"One of the coolest cutest hotels I’ve ever stayed in! This was a memorable experience. If you hesitate don’t be you will not regret. There are steep stairs (thinking my older parents would have a hard time navigating) but there are rooms on first floor. Great location the best beer across the street. Advice from someone who only spent 1 night - make sure you stay at least 2 nights!! So much to see and do!"

"fine"

"Everything was fine. The location was very good for accessing the visitor areas of the city. The staff was professional although not overly friendly. The buffet was nice. "

"Great location, parking a little on the pricey side but we had a great stay"

"Good breakfast"

"The location is excellent. The hotel is generally nice but if you look closely is a bit grubby in places -skirtings, behind the doors and daily room service. The shower was over a bath and it was very deep which made it difficult to get in and out. There was an aircon unit which was so noisy it couldn't be used. Breakfast was good and overall we had a good stay."

"Was a great stay only wish we could have stayed longer!"

"I like this hotel, and have now used it twice when I come to see my son at the university. Rooms have a classically English feel, and tastefully decorated. Very quiet. The bedroom window view wasn't brilliant (brick wall), but you could see a lot outside from the bathroom window. There was an issue with the bathroom toilet which had a very weak flush. Apart from that all amenities were perfect. Bathroom was huge. Staff are extremely nice. I'm sure that the toilet thing was a one-off, and I'll...

"Amazing location walkable to the old town of York and Munster church, friendly staff and also close to the train station, spacious room. Only issue was the lack of air flow and/or air conditioning in the room and the very loud noise from the street, otherwise the location makes putting up with the street noise worth it."

"When checking out our room was different, we are from Arizona and never used anything like this, we had to use the key card to turn on electricity to the room. The bed was comfortable and clean, air conditioner worked great and the shower was excellent. The staff was excellent and answered all my questions.The laundry room was ok, washed all the clothes well, but drying the clothes wasn't that good after an hour still had to let the clothes dry in our room.Kitchen was nice had a dishwasher and...

"The staff were friendly and helpful at check-in and whenever we interacted with them. Our room was clean and in good condition. The outdoor beer garden was a great place to enjoy an afternoon drink, and family friendly for our five-year-old to join. The hotel was located a short distance from the Bootham Bar entrance to the city centre and conveniently located near other amenities."

"The staff were helpful, breakfast excellent The bed was comfortable and given the age understandable the lack of AC Overall we enjoyed our stay The room however does show its age"