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"Clean + friendly staff + good for families "

"Absolutely beautiful hotel. Fantastic leisure facilities with access to the pool area. A little bit of luxury in the centre of York with easy access to transport, bars and restaurants. Already planning our next trip back!"

"The breakfast was the best we’ve had at a hotel in years! Such friendly staff too."

"Perfect stay"

"Very helpful and friendly owners, great location for visiting our new granddaughter. 2 mins walk to lovely Pearsons park. Some lovely welcoming items, lots of fresh fruit, bread, butter, milk and cake all vegan as owners are, a couple of things i would suggest is maybe a door curtain could be put in place as there was no privacy going from the bathroom across the kitchen to the bedroom also there was no smoke alarm present. All in all a nice stay 👍 "

"Super helpful staff and breakfast buffet was an added plus!"

"Very friendly staff at check in and out. Decent sized room - clean, good shower. Good central location. Really bad sound-proofing - could hear regular conversations in full from room next door. We were woken up early in the morning by these, people talking in corridor etc."

"The hotel was in great location near the center. The staff were kind and very helpful. The rooms were nice."

"Not the fault of the hotel but traffic noise outside prevented any sleep"

"Nice location, right outside the city wall."

"Great location, large clean room"

"We were there for four days and transferred to a „deluxe“ room - worth the extra money. The „superior“ (aka basic) room had a very small window and felt a bit cell-like"

"Everything was lovely. Staff, room food. Couldn't fault it"

"Great location and helpful staff."

"Reception & restaurant was beautiful. Staff were lovely. Disappointed with the room, very small not the cleanest, not well maintained, broken shower screen which we reported straight away, no coffee /tea. Room was over £200. Just expected a little more for our money & room to be nicer for a Hilton, pictures deceiving. For this reason we wouldn’t stay again."

"Staff friendly and very helpful. Gave me assistance when I needed it with cheerful "Can I do anything else?".:A pleasure to be around. Good breakfast and plenty of choice for both cooked and buffet options."

"Beautiful hotel, wonderful staff, excellent food. I really cannot fault it. However....the parking is wholly inadequate. 13 spaces, including the 4 EV charge points. I did try to reserve one as suggested, but received no reply. The 4 spots were taken by EVs, but none were charging, and none moved for my entire stay. I was completely unable to charge my car, simply because they didn't want to pay for parking elsewhere. This needs to be better organised, or some accomodation with the adjacent...

"Well situated, good food in the restaurant, clean and reasonably priced."