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"Friendly staff, good location and lovely hotel"

"Lovely hotel, convenient location."

"My first point of contact was reception, they handled our check-in brilliantly , all staff throughout our stay were excellent, the room was comfortable and very clean, breakfast was tremendous "

"Great room, very comfortable bed Excellent breakfast and great rooftop bar Parking is a real issue at the hotel and in the city in general. The recommended NCP carpark had a huge queue - I would advise against bringing a car "

"Good-sized room, great value and excellent breakfast. "

"Clean and friendly staff and a great breakfast and great location and free parking "

"Spotless room great breakfast"

"The staff were very welckming on reception.and in the dinng area but however i found there was too much noise going on while we were here not sure what was going on it appeared to be some renovation work but it kept us awake for 2 out of 3 nights also it was very hot for sleeping breakfast was very good didnt disappoint and staff were great "

"We loved our stay here! Everywhere was spotless, the room was cozy and the bed comfortable. I loved the pool, and was pleased there was a sauna in the room and that the pool had an in-built jacuzzi. Reception was nice and there were lots of local goodies on sale for a reasonable price. All the staff we encountered were really pleasant, friendly and helpful. There was a good range of decent meals in the bar lounge, the pizzas were exceptional! I was somewhat disappointed with breakfast, the...

"Rooms were clean , staff very helpful, we left our luggage safely with reception after we checked out so we could still enjoy York before our train home . Proximity to the train station is great for travellers arriving by train "

"Absolute amazing stay . ❤️ loved the rooms we stayed 1 night in the vault ( didnt see the ghost !! ) thankgod! And stayed in the top room with roof top tub 2nd night , the pictures dont show how big the room really is its huge ! Loved all of it do much and the tub is 40c great . Location perfect opposite bettys tearooms 10min walk away from train station would love to book again sad we had to leave , all staff so friendly and happy 😊 and the secret doors are a treat, into the bar and basement...

"Great stay"

"Lovely staff. Lovely breakfast. A really great stay "

"Happy with my stayed "