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"The location of the hotel is perfectly placed to walk into York town centre. On arrival the staff were very friendly and helpful and allowed us to check in early. Our room was small but very clean with a comfortable bed, the shower was particularly nice. The common areas were beautifully decorated and spacious."

"Booked for a birthday present. Was nice but we were in the Roman house bit which is a new extension so if you are wanting to stay in the original grand hotel you should probably request as I was surprised to be in a new extension. Also opposite the extension there were significant building works going on and the road could be quite noisy with bikes and car exhausts even on the top floor. Staff were lovely albeit housekeeping were a little slow at getting round to our room and the phone did not...

"Clean + friendly staff + good for families "

"Excellent breakfast…"

"Nice all the way around."

"I liked that was modern, confortable, and had a little fridge."

"Everything is unique about this hotel. The lobby, the staircase and the rooms themselves. Would highly recommend this to anyone looking for something different."

"Very helpful and friendly owners, great location for visiting our new granddaughter. 2 mins walk to lovely Pearsons park. Some lovely welcoming items, lots of fresh fruit, bread, butter, milk and cake all vegan as owners are, a couple of things i would suggest is maybe a door curtain could be put in place as there was no privacy going from the bathroom across the kitchen to the bedroom also there was no smoke alarm present. All in all a nice stay 👍 "

"Great location and room. Staff for very helpful."

"The hotel was in great location near the center. The staff were kind and very helpful. The rooms were nice."

"Staff were Snobbish."

"Great and handy location for our family, 10/15 min walk to The Shambles. Room was a great size. Pool and sauna was a big hit to. Hotel and room were clean and staff friendly and accommodating. Vey handy having car parking facilities on site (charges apply)."

"Didn't use any amenities so can't comment but the room was fine, the bed was comfortable and the staff were friendly and attentive. Only complaint..... Car parking charge of £25 was outrageous!"

"Be aware that the Victoria Cloisters apartments are in a totally separate building. This was not clear when booking with Expedia and we heard similar from other guests who had also expectes to stay in the hotel. Only because we paid £140 per night do we have the following complaints. The shower head was broken and did not stay in place, and the threat of being charged an extra £25 if we didn't wash up two glasses, one mug and a spoon, and throw away our tea bag in the bins outside, left a bad...

"Xx"

"Our stay at york pavilion hotel for 2 nights was very good.The staff where very helpful & attentive.The room was very good,but does need some attention and refurbishment to make people's stay more comfortable."

"Clean room and great staff"

"Good clean accommodation, no issues"

"This has got to be one of the friendliest hotels I’ve ever stayed in. The hotel staff were so lovely and helpful; they always greeted you with a smile and made you feel so welcome. The hotel is ideally placed to visit York with a pleasant 5-10 minute walk from the main sights and river. The rooms were comfortable and the breakfast delicious. I’d highly recommend this to anyone visiting York and would definitely stay again."

"Comfortable room with good amenities but the food at the hotel in the evenings is dreadful and overpriced."