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"we love this hotel the reception staff are amazing"

"Stayed here before a university move in. I got a complimentary upgrade in room so that I could be near the second rom so had robe and slippers for spa. Comfortable spacious room. Spa very nice but in the morning steam room broken and jacuzzi cold. Gym big with lots of equipment Breakfast excellent. Parking cheaper if you book in advance. Easy walk into town"

"Convenient location in an interesting historical property. Excellent restaurant."

"Staff great room great, perfect place to stay for taking part in the Great North Run"

"Basic double courtyard rooms. Spacious rooms but standard double beds - though from the indentations on the carpet in mine, a Queen or King resided there before. Even so, the base "flat" sheets did not fit the mattress to the head exposing no protector. Total lack of information in my room (27) that was there in our daughter's (25) regarding wifi access and other info. I had to wash a tea cup in my room that had a sticky residue at the bottom of it and clear lip residue around the rim. No mixer...

"Staff extremely helpful and attentive."

"Great staff"

"Great service from the staff very helpful. Lovely breakfast. Great room with view of the river."

"The toilet flush was not very strong. The room has plenty of space but you might want to reconsider if you’re going in the summer as the room does not have air conditioning."

"The staff were very friendly and nothing was too much trouble Breakfast was excellent (especially the croissants)"

"Castle itself is great. The annexe rooms are very small, basic. Bathroom again is tiny and cramped. Its a shower /bath which if mobility issues would be hard to get in and out. Shower ran at lukewarm . Would be better to rip out and install standing walking shower. Rooms all need a full refurb."

"Room was excellent with great shower. Evening meal from the restaurant menu was very good. Continental style breakfast was served to the room in a basket hamper. An enjoyable stay overall"