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"Staying at the castle was a brilliant experience- we were certainly transported back in time staying in The Queen Anne suite."

"Highly recommend this property! Great location so easily to walk everywhere. Quick check-in. Very friendly and helpful staff. Asked for a sofa bed to be made up and staff arrived within 5 minutes of request. Great selection of hot and cold items for breakfast."

"The room was clean and tidy, however when we stayed last year we had bottles of water in our room but this was not the case this time, I brought my own last year but didn't this year as I thought that bottles of water would be in our room. I also requested an extra pillow as the 2 pillows I had were flat, reception made a note of this but the pillow never arrived. Staff were all very welcoming, helpful and pleasant. Breakfast was lovely with a variety of breakfast choices available. the...

"Great location to centre. Clean comfortable room, bit of a boise from the main road and air con pipes though which caused disturbed sleep. Staff really lovely and very helpful. Great breakfast. We would recommend."

"The curtains within Room 222 were far too long and were a health and safety hazard especially for the elderly generation. Bathroom fan did not operate within said room. The Queen size bed mattress was very lumpy and needs to be replaced. On Sunday 30th August 2026 I organised Sunday lunch for five persons, 3 of my relatives and my wife and I. I felt embarassed with the overall meal which was totally overcooked especially the roast potatoes and the Yorkshire puddings. I paid the bill but the...

"Waitress staff very pleasant and helpful. Room very dated bathroom not suitable for a family room. Lacks professional approach"

"Great staff"

"Was outdated and the room smelt fusty, sofa bed was horrific! Staff especially the lady who was on the desk on arrival was super good and helpful."

"we had a Privilege room so had extra perks, the restaurant was ok for breakfast, the associated pub was reasonably priced but the menu was a bit limited"

"The team were friendly and helpful we stayed in a very clean and well presented room (No 11) that had a beautiful bathroom. The onsite restaurant served really good quality food and the continental breakfast delivered to your room in a hamper was excellent would definitely recommend staying here if you are in the area."

"Great service from the staff very helpful. Lovely breakfast. Great room with view of the river."

"Good hotel, premium room was worth it. Easy parking and good bus services into town."

"Great room and very clean and comfortable bed. Staff are very friendly and willing to help and assist where needed. Great hotel and would highly recommend to anyone thinking of booking."

"I arrived with a Luton van and it was easy accessible and gorgeous settings"