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"Room was clean, all staff are lovely very helpful, very approachable. Breakfast is just brilliant plenty of options to choose from and professionally presented. Plenty of parking for residents. This is our 5th time we've stayed and enjoy it every time. Would definitely recommend."

"A perfect position and a hotel with character."

"The hotel was clean and well maintained, it felt very welcoming and had a buzz about it that we liked . The dining room was lovely, as was the meal we had on Saturday afternoon. Although we really didn’t enjoy the breakfast, both the sausage and bacon was over cooked."

"Staff great room great, perfect place to stay for taking part in the Great North Run"

"Basic double courtyard rooms. Spacious rooms but standard double beds - though from the indentations on the carpet in mine, a Queen or King resided there before. Even so, the base "flat" sheets did not fit the mattress to the head exposing no protector. Total lack of information in my room (27) that was there in our daughter's (25) regarding wifi access and other info. I had to wash a tea cup in my room that had a sticky residue at the bottom of it and clear lip residue around the rim. No mixer...

"Great staff"

"Great service from the staff very helpful. Lovely breakfast. Great room with view of the river."

"The staff were very friendly and nothing was too much trouble Breakfast was excellent (especially the croissants)"

"Castle itself is great. The annexe rooms are very small, basic. Bathroom again is tiny and cramped. Its a shower /bath which if mobility issues would be hard to get in and out. Shower ran at lukewarm . Would be better to rip out and install standing walking shower. Rooms all need a full refurb."

"Room was excellent with great shower. Evening meal from the restaurant menu was very good. Continental style breakfast was served to the room in a basket hamper. An enjoyable stay overall"