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"Only saw reception staff to check in which was quite late after a wedding. Castle grounds are superb but parking is tricky. We stayed outside in the coach block only one space left well away from our room. The room is very small but clean and served its purpose for a night stay. Obviously very old,the stairs were very steep to the second floor which I didn’t realise I thought it was all ground floor level, which was tricky with mobility issues. Nice to have a later checkout of 11am though."

"Stayed here before a university move in. I got a complimentary upgrade in room so that I could be near the second rom so had robe and slippers for spa. Comfortable spacious room. Spa very nice but in the morning steam room broken and jacuzzi cold. Gym big with lots of equipment Breakfast excellent. Parking cheaper if you book in advance. Easy walk into town"

"The room was clean and tidy, however when we stayed last year we had bottles of water in our room but this was not the case this time, I brought my own last year but didn't this year as I thought that bottles of water would be in our room. I also requested an extra pillow as the 2 pillows I had were flat, reception made a note of this but the pillow never arrived. Staff were all very welcoming, helpful and pleasant. Breakfast was lovely with a variety of breakfast choices available. the...

"Convenient location in an interesting historical property. Excellent restaurant."

"Staff great room great, perfect place to stay for taking part in the Great North Run"

"Basic double courtyard rooms. Spacious rooms but standard double beds - though from the indentations on the carpet in mine, a Queen or King resided there before. Even so, the base "flat" sheets did not fit the mattress to the head exposing no protector. Total lack of information in my room (27) that was there in our daughter's (25) regarding wifi access and other info. I had to wash a tea cup in my room that had a sticky residue at the bottom of it and clear lip residue around the rim. No mixer...

"We had a news cottage with two rooms and a bathroom. It was comfortable and spacious with everything we needed."

"Great staff"

"Very clean, nice room, great staff, really enjoyed our stay"

"Great service from the staff very helpful. Lovely breakfast. Great room with view of the river."

"Good hotel, premium room was worth it. Easy parking and good bus services into town."

"Room was excellent with great shower. Evening meal from the restaurant menu was very good. Continental style breakfast was served to the room in a basket hamper. An enjoyable stay overall"

"The staff were very friendly and nothing was too much trouble Breakfast was excellent (especially the croissants)"

"Castle itself is great. The annexe rooms are very small, basic. Bathroom again is tiny and cramped. Its a shower /bath which if mobility issues would be hard to get in and out. Shower ran at lukewarm . Would be better to rip out and install standing walking shower. Rooms all need a full refurb."