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"Excellent! Have just booked to stay again"

"Staff excellent. Setting beautiful. We stayed in the old house which had real charm, but was a little tired. Beyond the historic house is a conference centre, with spa. We ate an evening meal in the 1744 restaurant which was well priced and very tasty. "

"When we arrived, we were informed there would be no housekeeping in our room as we were nly there for 2 nights, but could ask for extra towels if we wanted them. In our double room, there was only one towel in the bathroom, this had a large orange stain on it. The location of the hotel was good, central. There is car parking, but it isn't cheap. We only had breakfast in the hotel, which was reasonable, on a par with Premier Inn. The decor in the rooms was tired, the bed was comfortable. Bar...

"Did not use spa & hot tub but room was excellent "

"A lovely old world pub, the highest in Britain. Lovely ambience, cosy bar areas and nice rooms. Just a few scruffy areas like the carpet going up to the accommodation and the ceiling and floor of the bathroom sliding door area. However it is understandable with being a busy pub with people with work boots and walking boots constantly in and out. The food was good, with lots of choice and well cooked. We had a slight blip checking in but it was sorted out quickly and efficiently. Overall a...

"Excellent location. Rooms very clean. An issue with the toilet cistern constantly filling was dealt efficiently and we had a new room straightaway. Very pleased with the service. "

"Not clean Pet hotel Not suitable for anyone with animal allergies When we arrived at the hotel at 11:30pm we then found out that the room was a room used for owners with pets We were not offered a room pet free. As it was so late and been driving for over 6hrs we looked at the room - but the room had a really strong cleaning product smell - probably trying to mask the animal smells, and looking closely on the floor you could see animal hair. So we left the room as it was not suitable for...

"Staff were welcoming and helpful. Room was suited to limited mobility, as you can park adjacent (motel style) and minimal steps, but shower is over bath, so not for all. Room was clean with basic amenities, comfortable beds, great views over fields with deer and pheasants. Breakfast was traditional and OK, but we brunched in town the following morning. Bar meals are classic pub grub, tasty and good value. Local buses stop frequently, just outside, which was great for getting in to Durham, about...

"Overall experience ok, staff friendly but only one staff at the morning breakfast and have to wait for 20 mins just to order. Room was basic for Bannatyne standard. The standard double bed was very uncomfortable as it was combination of 2 beds joined together leaving the gap in the middle. Shower was flooded and toilet flush buttons not working properly. A bit dissappointed."

"I felt comfortable soon has i walked in staff where lovely, the only thing was they had a power cut for 12 hours and it was pitch black in the bedroom i know its not there fault but i have a walking disability which i try to keep to my self. But other than that i have had a fantastic stay."

"Quality"

"Beautiful setting, lovely rooms, gorgeous food and really attentive staff. Will definitely return if up that way again."

"Well situated. Hotel felt a bit dated but we got a good rate so I guess that reflects it. Staff were friendly but service a little slow and inefficient. We had two rooms for our family. My room was fine but the second room the shower didn’t drain and flooded the bathroom which was a nuisance. I slept perfectly well but it would have been nice to be able to change the temperature- the panel in my bedroom didn’t seem to work. Rooms were clean but looked like they could do with a refurb. "

"Staff were helpful and friendly. Room was comfortable clean and well serviced. Other facilities were good (although vegetarian food was sorely lacking). Parking was easy. Would definitely use again. "

"Well located and clean. Lovely staff"

"Very nice surroundings and lovely facilities "

"Nice room. Only stayed one night. Breakfast was fab!"

"Very friendly welcome from Anna. Free car parking. Room was upgraded. Everything in room I needed. Lovely breakfast. Would recommend."

"Had a brilliant time at Rockliffe Hall. The spa was really relaxing and well worth it. The spa treatment itself was spot on, and the views around the place are lovely. The Staff were great: polite, helpful, and made everything easy. They left a few things out for our birthday celebration, which made the day feel special. Tip: on your last morning, try to squeeze in one last 1/2 hour the spa to set you up for the day."