Hotel with a Concierge in Durham from SAR 381

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"fabulous location, plenty parking"

"The hotel is ok but the staff is really terrible,when we came into the place me and wife said hello to them and they don’t even respond,plus one of the lady don’t even want to check us in ,a different lady came to give us the key,and just told us to go stairs."

"cooked breakfast slightly overcooked but the breakfast menu was varied and good. Bedrooms are clean and feel part of the castle"

"The room was clean but had a bit of a musty odour"

"The only minor criticism I have is that breakfast wasn't served until 7.30am which I think is quite late. Also you have to order breakfast from the bar rather than table service. Otherwise, nice hotel and I would definitely stay there again."

"Delighted with our room! It was very clean and fresh and well stocked with tea/coffee/chocolate, plus toiletries. The shower was easy to use, the water hot and plentiful, and the towels were thick and fluffy. The bed had a feather duvet which made it very luxurious and super cosy! The staff we met were polite, helpful and a credit to the company. We didn't use Restaurant next door for breakfast, but we did have an evening meal there (a cheese burger - two patties - and a chicken parmo - breaded chicken with tomato puree and garlic and cheese topping). The food was hot, the portion size generous and fantastic value for money. This place is ideal for visiting Beamish, or the Tanfield Railway (like we did). Seriously can't recommend it enough!"

"very good sleep and stay"

"Didn’t use the spa for anything other than breakfast but the service and food were good"