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"We had a great stay at ramside hall , lots of facilities to use ,"

"The experience was unique, stopping in Lumley Castle. The staff were so friendly and helpful. This was a bed for the night while visiting Beamish, 11 minutes away. Beautiful setting and grounds. We didn’t have breakfast or evening meal but would definitely go again for the full experience. Thankyou for our time there."

"Very attractive grounds and hotel facade. Internal amenities were reasonable. But restaurant was dire....both dinner and evening meal, disappointing after / before long drive. It photographed well on the website but I should have taken the time to look at the menu...clue would have been there."

"Friendly and helpful staff at check in and in the bar. Lovely big family room with 2 comfortable beds and the best pillows I have ever had in a hotel."

"Yes, very, it is dog friendly in both the bar/restaurant and the rooms."

"Excellent stay with my son"

"Breakfast was good, staff friendly and helpful. We couldn't use the shower because the water was way too hot and didn't change no matter how long we tried to run it. "

"As described. Good value for money."

"Lovely hotel, staff are very friendly and helpful. The breakfast menu is varied and very good, rooms are nice and clean, all in all a nice place to stay, and would recommend highly."

"very poor sleep noise from heating rattling away room 517 offered discount and free breakfast didnt complain to get free food or discount just to make sure its fixed "

"This hotel provides the excellent experience, making my visit to Durham so memorable!"

"Lovely room - spacious and very comfortable. No hot water unfortunately for the shower. Good location for public transport into Durham (bus) and close to shopping. "

"Breakfast hamper was very nice, the staff were lovely and very professional and the food was outstanding"

"Everything about Rockliffe is exceptional, and it's the same every time we visit. But what really sets this place apart is the service you receive from every member of staff. Warm, welcoming, helpful, but never 'uptight' or pompous, just perfect! Well done, all!"

"The staff are friendly and helpful but the hotel could do with some TLC. Last stayed in a lovely quirky room, latest stay was disappointing as the bathroom was in need of a refurbishment. Rooms are clean and comfortable just a little tired looking."

"The room was really warm even after adjusting the thermostat. Price of meals and drinks were fair. The staff great."

"I had one of the two suites. Very spacious and grand room. Staff on check in were very nice and helpful."

"Grear"

"Premier room was tatty… curtains had hole in them, some off hooks, bed throw had mark on it. Despite asking for the room to be serviced and leaving the sign on the door - it wasn’t - I was told they missed it because I was at the end of the corridor!"

"Very clean and comfortable fornwhat we needed .the staff were very welcoming and couldnt do enough for us . Breakfast at rangos was spot on with friendly staff as well Would recommend the hotel "