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"Room was amazing, food was 10/10."

"We received a very warm welcome upon arrival from the reception staff. They were very helpful and friendly Our room was very nice and clean. The shower over the bath could do with upgrading The grounds are beautiful and although it was very busy with two weddings and and abundance of golfers there was plenty of staff to accommodate the demand. I would definitely recommend and stay again"

"It is a beautiful place gorgeous grounds very relaxing been several times hopefully many more"

"Good vicinity Very pleasant helpful staff Accomodation very good Good bar For a 4star hotel I would expect restaurant to be open at night - don't want to eat in a bar Need to look at H&S with showers. Have epilepsy - cannot have a bath. To climb over bath side with no grab handles is not a good idea. Difficult to get the shower working at an acceptable temp. Should have a walk in shower"

"Our room was cold, we were woken during night by the cold. We could not adjust the Aircon to make the room warmer, very disappointing. Asked to leave dining room at 10pm and take our coffees through to reception area, a little early. A little disappointing."

"Perfect location, helpful friendly staff, room very clean, beds very comfy, have stayed here everytime im in durham, perfect thank you Food in bar are great too"

"Excellent stay"

"Room was cold so we put on the a/c. It blew cold air continually. We thought it would eventually blow warm air. At 3am my husband was so cold we decided to leave for home. The checkout lady told us we should have gone to her as it’s controlled at reception. Would have been good to know this."

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"Lovely clean hotel Staff are excellent and can’t help Enough Breakfast is just the best Well done guys"

"We stayed one night. The hotel was very clean. The staff were very helpful. Only a short ride by taxi or bus into the town centre. Would stay here again. "

"Room was a little dated, tv etc but very clean. Staff friendly and food was lovely in the bar"

"Very friendly and helpful staff. Large spacious well equipped bedroom with all the amenities that you would need. Maybe could do with a coffee table to eat your breakfast hamper off and a hook on the back of the bathroom door A wonderful stay and very good value for money."

"We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very...

"We booked the cottage and were so glad we did. The photos although good, don’t really do it justice. The bedroom opens out onto a spacious balcony with good quality wooden table and chairs. The view is very serene, as you can see the river. The hot tub is really amazing. It was very clean and we were shown how to use it properly. If anything it was a little hot at 40c. It kept this heat for several hours. Bathroom was beautiful. Living room immaculate. And a 2nd bathroom with toilet and shower....

"Good room for the price"

"Great room. Plenty of space. All necessary items in room. Staff downstairs were very helpful whenever asked. Breakfast was a massive choice of items and staff couldn't do enough. The coffee was great! Perfect for our stay. Have stayed there before and will stay again."

"This hotel though it has lovely rooms, but is not suitable for any one with mobility issues. The rooms are on the the second floor without lifts. Breakfast was good in quality and choice. Car parking was limited and the spacing tight."

"Very warm so air conditioning in the rooms would be good"