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"Room was comfortable (e.g. bed, warm) had all one required and a reasonable shower. Staff very helpful before and during stay. Parking very handy considering how close one is to the centre of Durham. Excellent choices of breakfasts. Well worth the cost. It was also quiet, considering how near the centre it is and in spite of the storm."

"Clean room, helpful staff. Good breakfast options"

"Stayed 25th October 2026 Overpriced. They overcharge and underdeliver for guests. Both male receptionists on arrival were awful. Their attitude was disgusting. We were made more than aware that we were second class guests in their eyes. I thought we had booked B&B but had inadvertently booked Bed only. We had to pay extra for breakfast. 2 Rooms Also Be Aware They charge £14 per night for parking for anyone not booking through their website and it is free for Raddison guests. We had 2...

"Bien situé, personnel plus froid qu’ailleurs. Restaurant nourriture très médiocre, personnel froid et pas agréable, service long, coût élevé, très décevant. La chambre comme telle est propre et bien correctl"

"As you drive up the building was beautiful. Sadly inside the picture is very different, a really tired and run down place. The rooms very basic, cracked tiles in the bathrooms, everywhere in need of TLC, sticky threadbare carpets, non existent WiFi and water pressure. Dinner a disaster microwaved or undercooked food, that then arrived cold. The staff were lovely. The hotel is no way near a 4 star experience. So dissapointing."

"Better than expected. Don’t write off these hotels. Way nicer than many upmarket properties out there."

"Great staff, restaurant and breakfast"

"Great staff"

"Superior room very spacious and decent spec."

"Lovely place. This is a rustic place in the middle of nowhere and is fantastic! Worth all the travel. Staff were amazing. Food was superb. I had the giant Yorkshire pudding with beef bourginon. My room was lovely and the bed comfortable. A very welcoming place even for a single traveller like me. I’m definitely going back at some point! Brilliant"

"The lady who checked in was so lovely, even took us to our room. Every member of staff asks if you need help finding anything and direct you to were you need to be. Rooms were clean and comfortable. Breakfast included in the room stay was 10/10."