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"The hotel is dated and tired beyond the public spaces. Friendly staff. Good location onto the beach. Good breakfast. Pool area very unappealing. Be aware the harbour view room also looks over the large car park."

"The Haven is situated in an enviable position however the overall impression of the hotel comes across as quite tired and a little dated. The shower was very poor with a weak stream going from hot to cold. We were woken in the morning at 6.30 to the very noisy laundry lorry collecting and dropping off. To add to this our sleep had already been interrupted due to the fire alarm going off at midnight, no fire but unexplained. Staff were polite and dealt with a housekeeping issue efficiently. ...

"over all it was good 👍"

"The breakfast, staff and downstairs communal areas were very good. However, bearing in mind the price for overnight stays we found the room and room facilities were far below average for this class/cost of hotel. The room had a harbour view which was excellent but this said the actual room and facilities felt very 'tired', in need of an update and lacking certain facilities that other hotels in this price range would normally have. No walk-in shower which meant using the shower in the bath which...

"The rooms were nice, clean, and comfortable, and the breakfast had a good variety with a generous spread. There is ample parking available, although parking is a paid feature. The location is also convenient, with several famous beach destinations just around a 10-minute drive away."

"Never received any answer from the property, and had to book another stay elsewhere."

"Our first view of the Royal Lion Inn was the renovation structures right at their front entrance. We are not sure if that was due to structural integrity issue or aesthetic reasons. This was not disclosed in all the booking platforms. There is available free parking for guests. There is no service, no lifts, bring your bags up the stairs yourself. Breakfast was okay. Room is bright with 5 lights around the room which we very much appreciated, unlike other inns that we have stayed. We had the...

"The children's bedroom was not clean, under the mattress on bunk bed was months of dust and grime, the carpet hadn't been hoovered. Sweets and rubbish on the floor under the bunk bed. The children safety lock has only 1 bent scew, as a fixing.and hanging off."

"A charming hotel, with stunning views, beautifully positioned overlooking the bay and conveniently to town, all its amenities and local transport. Staff were extremely helpful and knowledgeable and it was a perfect location to explore the Jurassic Coast and it's historical gems. Will definitely go back."

"Really well situated for the Poole Harbour area. The quay is about a one minute walk and there are many bars and restaurants with a 5 minute walk. The hotel itself is in a charming old property and has a lovely outdoor terrace area for eats and drinks"

"So lovely here the hotel is great all staff are so lovely will defo return next time i will ask for a bath in the bathroom as i did struggle with shower as i have disabilities but it was 2 late for me to get a room like that but thats my fault not theirs.The restaurant in there is on point had a lush steak n garlic mushrooms also crumble for pudding also was lovely and the breakfast was also fab the staff work hard in there and got to say prices at the bar are the best ever and we played bingo...

"Nothing wrong with hotel. Just older type. Enjoyed our stay"

"The family really enjoyed, the lodge we stayed in had everything you could wish for. Lots to do and a good location to visit other places. Will visit again."

"A quirky hotel with character but needs sympathetic restoration. Minor temporary tweaks would help. The staff are helpful and efficient.."

"Upon entering after a long car journey, we were told that they didn't have the ensuite room that we had booked and then shown to a very plain, undecorated bedroom with a sink on the wall by the window. The bedroom was very dusty - I wrote in the dust with my finger. The shared bathroom across the hall was unclean. Other guests left a vape in there and my wife walked out with someone's used nasal anti-snoring strip stuck to her foot. On the landing was a stepladder, dust sheet, paints and...

"Large clean room, in very handy location. If booking ask for a room away from the road, as quite a busy road, and can be a little noisy. Also, walls may not be that thick as could hear snoring from an adjoining room. Handy area with various items you may need such as tea pots, milk, tea bags and dishes for breakfast cereals, plus cutlery."