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"We’ve stayed a few times before and it’s always been okay, but this time for our anniversary we booked a deluxe room and previously this has included a fridge and air con! Not this time, room was a good size but on the third floor with only 2 tiny windows that opened. Shower had no water pressure and was either boiling or freezing! Bit disappointed if we’re honest."

"The food was probably the best and the view from the terrace is stunning"

"Very clean room.Friendly and helpful staff. Breakfast was delicious and they have gluten free options too."

"Knoll House has a lot going for it - the location is fantastic, the facilities are good and there’s loads of space. It could be great, but our experience was of a hotel that is unloved and needs someone to take real pride in it to help it reach its potential. On arrival, the welcome was very brief. We weren’t told where anything was or given the basic information you’d normally expect. Our room also wasn’t very clean - it was dusty and there was a big ball of hair on the floor. When we used the...

"The room was ok the bed was comfortable but not sure the linen was clean,and the bath has dirt in it. A hoover was left on the stairs so was a hazard and I moved it myself. The staff were very helpful but the money I paid was not the experience I was expecting. Hotel needs a full renovation"

"Room was clean. Bed was comfortable."

"This is a very old property and so of course it does look a little tired in places and the wifi is not so great but they were the only negatives. The hotel is in a fantastic place right in the middle of the High St and it has a car park which is a godsend. The food menu in the bar is excellent for lunches and dinner. Definitely add the breakfast as there is so much choice from cooked oprions to pastries, cereals and fruit and all of the the food was delicious. The staff were so lovely and...

"Easily accessible location with lots of parking. Hotel spacious and checking in was quick and easy. Rooms very comfortable with all the usual facilities. Restaurant food was very good and plenty of selection for breakfast."

"A charming hotel, with stunning views, beautifully positioned overlooking the bay and conveniently to town, all its amenities and local transport. Staff were extremely helpful and knowledgeable and it was a perfect location to explore the Jurassic Coast and it's historical gems. Will definitely go back."

"Nice break with the children."

"Nothing wrong with hotel. Just older type. Enjoyed our stay"

"Excellent location for a short walk into town. Everything you need for a nice short B&B stay near the sea and the owners are super friendly and helpful. We would definitely book again if we were in the area"

"Lovely hotel with such an historic atmosphere. Breakfast is basic but has everything you need. Reception are lovely and the rooms are so comfortable and clean. We love staying here."

"We did have a lovely stay, I did feel it was a little tired, I suppose it adds to the charm!"