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"Really good location. Lots to eat for breakfast. The hotel is in need of a renovation. The decor is dated but the hotel is functional. When I got to my room the TV would not turn on I tried getting assistance via the phone but that did not work. I went to reception to tell them about the TV and someone came up and gave me a remote that did not work in the end both the remote and phone had to be replaced. The rooms need soun proofing. When I was sitting in the lobby I noted cobwebs which would...

"Staff were great, room not as the pictures would suggest unless we ended up with the only one that hadn’t been renovated."

"The food was probably the best and the view from the terrace is stunning"

"Clean and well maintained. Parking was also convenient"

"Knoll House has a lot going for it - the location is fantastic, the facilities are good and there’s loads of space. It could be great, but our experience was of a hotel that is unloved and needs someone to take real pride in it to help it reach its potential. On arrival, the welcome was very brief. We weren’t told where anything was or given the basic information you’d normally expect. Our room also wasn’t very clean - it was dusty and there was a big ball of hair on the floor. When we used the...

"The room was ok the bed was comfortable but not sure the linen was clean,and the bath has dirt in it. A hoover was left on the stairs so was a hazard and I moved it myself. The staff were very helpful but the money I paid was not the experience I was expecting. Hotel needs a full renovation"

"Good location. Old rooms, no lifts for a lot of rooms on second floor, bathrooms in need. Expensive for what you get. Not even a continental breakfast. Staff great. Would not stay again."

"I LIKED THE BONUS OF BEING ABLE TO PARK THE CAR AT THE HOTEL. WHAT I DID NOT LIKE WERE THINGS LIKE STICKY TABLES IN THE DINING ROOM. OFFERING FRESH GRAPEFRUIT AT BREAKFAST BUT NOT PROVIDING THE PROPER CUTLERY TO EAT IT. WE HAD A BALCONY BEDROOM WHICH WE DID NOT USE BECAUSE IT WAS COVERED IN SEAGULL FEATHERS, IT WAS LIKE IT WHEN WE ARRIVED SO IS NOT PART OF THE CLEANING PROGRAMME. THE SEAGULLS FAUGHT AND ROOSTED ON THE BEDROOM ROOF. SOME SORT OF DETERRENT NEEDS TO BE PUT IN PLACE. THE STAFF WERE...

"Easily accessible location with lots of parking. Hotel spacious and checking in was quick and easy. Rooms very comfortable with all the usual facilities. Restaurant food was very good and plenty of selection for breakfast."

"A charming hotel, with stunning views, beautifully positioned overlooking the bay and conveniently to town, all its amenities and local transport. Staff were extremely helpful and knowledgeable and it was a perfect location to explore the Jurassic Coast and it's historical gems. Will definitely go back."

"Nice break with the children."

"Nothing wrong with hotel. Just older type. Enjoyed our stay"

"Being able to park car at venue."

"We had two rooms in the main house on the top floor. We did not see the inside of the lodges. Experia had a good late offer on a Deluxe Superior Room (which the hotel itself wouldn’t price match) which worked out the same price as a standard sea view room that we had booked through the hotel directly. The rooms were a good size and standard (especially the Superior). The bathrooms in both rooms were a bit tired and perhaps most disappointing was the bath tap mixer shower which just provided a...

"We did have a lovely stay, I did feel it was a little tired, I suppose it adds to the charm!"

"Amazing sea views!!"