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"Accommodation, food, service, location, excellent."

"This is a grand old hotel, right on the western tip of Sandbanks. The balcony views of Poole harbour and Studland are beautiful. The room was comfortable and well appointed. The breakfast was a standard hotel buffet that could have been improved to reach the high standards of the rest of the hotel."

"The breakfast, staff and downstairs communal areas were very good. However, bearing in mind the price for overnight stays we found the room and room facilities were far below average for this class/cost of hotel. The room had a harbour view which was excellent but this said the actual room and facilities felt very 'tired', in need of an update and lacking certain facilities that other hotels in this price range would normally have. No walk-in shower which meant using the shower in the bath which...

"Great breakfast, can’t complain about the food quality and how it is refreshed regularly, staff very attentive and friendly. Room clean and comfortable. Would stay again if in the area. Only downside is the pedestrian access to leave the hotel and get to the town centre as the pavement ends around the corner and you walk across the road to a cinder path into the bus terminal, it’s like the hotel is isolated from town( a very American feel)."

"easy parking close to the town."

"What an utter disappointment. I paid £275 to stay here. The room was not good at all - bathroom worse. The receptionist appeared to have an issue with the fact I’d booked via Expedia. Never had this before. Was forced to provide credit card details - because I’d booked through Expedia?… she proceeded to write my card details down and upon departure refused to show me she’d destroyed them… didn’t mention the pool. When I enquired about it I was told there was one slot available for me to swim...

"The children's bedroom was not clean, under the mattress on bunk bed was months of dust and grime, the carpet hadn't been hoovered. Sweets and rubbish on the floor under the bunk bed. The children safety lock has only 1 bent scew, as a fixing.and hanging off."

"A charming hotel, with stunning views, beautifully positioned overlooking the bay and conveniently to town, all its amenities and local transport. Staff were extremely helpful and knowledgeable and it was a perfect location to explore the Jurassic Coast and it's historical gems. Will definitely go back."

"Not value for money"

"So lovely here the hotel is great all staff are so lovely will defo return next time i will ask for a bath in the bathroom as i did struggle with shower as i have disabilities but it was 2 late for me to get a room like that but thats my fault not theirs.The restaurant in there is on point had a lush steak n garlic mushrooms also crumble for pudding also was lovely and the breakfast was also fab the staff work hard in there and got to say prices at the bar are the best ever and we played bingo...

"The family really enjoyed, the lodge we stayed in had everything you could wish for. Lots to do and a good location to visit other places. Will visit again."

"A quirky hotel with character but needs sympathetic restoration. Minor temporary tweaks would help. The staff are helpful and efficient.."

"Large clean room, in very handy location. If booking ask for a room away from the road, as quite a busy road, and can be a little noisy. Also, walls may not be that thick as could hear snoring from an adjoining room. Handy area with various items you may need such as tea pots, milk, tea bags and dishes for breakfast cereals, plus cutlery."

"Upon entering after a long car journey, we were told that they didn't have the ensuite room that we had booked and then shown to a very plain, undecorated bedroom with a sink on the wall by the window. The bedroom was very dusty - I wrote in the dust with my finger. The shared bathroom across the hall was unclean. Other guests left a vape in there and my wife walked out with someone's used nasal anti-snoring strip stuck to her foot. On the landing was a stepladder, dust sheet, paints and...