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"Staff were very helpful but team weee over run when golfing group arrived and dinner service was slow and confused. It was not clear about the additional charges for the spa, or the large range of prices offered depending on time of day. Again the staff were helpful but I was surprised at the choice of a male cleaner in the female changing rooms at the start of the session …. Again not a reflection of the staff. The spa had seen better days, hot tub was ice cold and sauna wasn’t working. The...

"I have stayed at this hotel over 5 times under 2 different owners. The spa is always impressive however Champneys now charge extra for residents’ access per day. This results in a stampede at 3pm for guests wanting to (rightly) get their money’s worth. It really detracts from the ability to relax. The spa bar area could do with a little TLC: walls marked; carpets covered in crumbs; cobwebs on the ceiling alcoves; plastic champagne flutes!!! The bed was comfortable and the bedroom spacious....

"A lovely hotel and spa. Nice swimming pool, sauna and gym. Good breakfast. Nice friendly staff. Excellent location. My only disappointment was the room was a bit tired and only 2 sockets which were on the opposite wall to the bed. Also the kettle had to sit on the floor because the cable wasn’t long enough to have on the table. Also would have been nice to have some decaf teabags. Small problems really but just observations."

"Only stayed overnight to attend show at city hall which was 4min walk away great location for bar's and city didn't use any of the facilities as was only there overnight room was comfy and clean nut a bit dated there was a lift to rooms which was very helpful as I struggle with stairs check and checkout was very good didn't have food or drink in hotel as we went out to eat before show would stay again"

"Had a slow drain on the shower, due to the way the shower isn’t a tray this meant water flooded the rest of the bathroom. Reported to be reception and this wasn’t fixed. Had to use a towel wedged against the shower door and then turn the water down. Asked for more milk sachets (two for a family room with 4 isn’t enough) at reception and got directed to the bar, had a huge wait whilst they faffed around serving just one person - god help anyone if ordering a round then! A bit unclear at...

"Clean and well situated Food in hotel was very nice and stay was good value Staff friendly and helpful"

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"Lovely updated room. Comfy bed and pillows. Helpful staff. Would stay again."

"Once I saw that the hotel was now run by OYO I nearly had a heart attack as the one in Cardiff is shocking! The only reason we were okay was because of the manager who is looking at leaving anyway. It is a terrible company. You can see things are deteriorating already. The carpets are very dirty. We were in a room that had almost light coming in."

"All very good, could fo woth a fridge in the room"

"The room was clean the bed was comfy and the shower was excellent. Very pleased"