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"Toilet flooded the bathroom. We were left with no room for the night."

"brewing facilities inadequate no tea just two sachets of coffee 1 orange tea and a hot chocolate loads of milk but no teabags not adequate for tow people. Room was great vintage furniture bath and shower excellent. Enjoyed our visit breakfast was excellent would stop again."

"Not as pleasant as stay as usual. They rarely have "proper" coffee in the rooms, only decaffeinated. Bar prices were inconsistent- £7,50 on Saturday afternoon for a large glass of wine yet £7,50 on Sunday afternoon for the same but with a £5 off voucher."

"Been staying in this hotel for many years. Its a favourite of mine. Perfectly situated for the City and the football"

"Considering this was supposed to be a 4 star Radisson hotel, we were bitterley disappointed, the bed had springs that dug into your back, the sink in the bathroom was chipped and cracked, food overpriced, the sash window wouldnt open, water marks on the wall as well as a large crack down the wall, very very poor, the pool is always laned off and you have to wear a swim cap, not thequality id expect, we left after one night"

"The room numbering was all over the shot, it was really difficult to find our room. I wonder if anyone from the hotel has walked around it without the pre knowledge of what is what and where is where."

"The bed and pillows were best I have seen in any hotel"

"When I booked for myself and grandson six ,I wasn't made aware that our "hotel room" was just a block of rooms at the bottom of a road near the entrance. These were unmanned and the key had to be collected from the main reception. This is no easy fete when there's a very steep long hill to walk up to reception. I was told our room was ready,we went down to it,expecting staff to meet us. None were there. So I and my little grandson had to walk back up to reception with a suitcase and rucksacks...

"The hotel building is beautiful and the gardens are stunning. The staff were very helpful (reception, dining room and bar. I felt comfortable there"

"Good location week equipped room, carpets could be cleaner, breakfast good quality but could benefit from more fresh fruit availability"

"Fantastic!"