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"We had a reservation for the executive room but they were all full when we arrived. The only one they had was in the attic without windows on third floor with no elevator access. They took us to an "upgraded room" with a beautiful view through the windows, but, the air conditioning was suboptimal and the temperatures were hovering in high 90's, so we were very uncomfortable at night. There was no hot water on the first day we were there. I don't consider this hotel as a 5-star hotel. I will...

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"Bien situé Petit déjeuner excellent Parfait"

"We would definitely stay here again. Lovely hotel , pleasant and helpful staff , great breakfast and location."

"Hotel is in great location for the city and easy walking from the train & bus station. Hotel was clean and tidy throughout. Full breakfast buffet which was great with hot and cold and replenished frequently. Room well maintained clean and tidy with daily servicing."

"Del personal, mejor nivel de servicio y atención al cliente , faltó amabilidad y orientación"

"Gracias a mi estatus en expedía obtuvimos un upgrade a suite. El hotel es muy bonito y el desayuno que lo incluimos en la reserva fue fantástico"

"Love the old world feel of this hotel. Feels like you are stepping back in time, but still having first class services and amenities."

"The staff were friendly and helpful and provided recommendations for restaurants and sights to visit during our stay. Good location - walkable distance to Old Town, Charles Bridge, and close to the central train station."

"The breakfast is good with variety"

"Gorgeous hotel with incredible rooms! Staff was very helpful and breakfast was delicious"

"The location is very convenient. It is close to a shopping center and metro and tram stations. walking distance to old town. The breakfast is very good. Room is large and clean."

"This was a great place to stay in Prague. My husband and I opted for a 2 bedroom suite (we both snore) and the rooms were large, comfortable and very, very clean. While I noticed that the property lists as having no elevator, it definitely does. We were on the 6th floor! We opted for the breakfast option and the food was fresh and there were lots of options with some changes each morning to keep it all new. The key thing to know is that there really is no front line staff. When you book you...

"Beautiful property with great history, spacious renovated rooms, great dining options and spaces, and a perfect location to experience Karlovy Vary. Breakfast buffet is wonderful, with many options. Spa and wellness facilities offer a wide variety of treatments and services - just ensure to book a few days ahead to get your preferred times. One of Europe’s true grand hotels worth a visit."

"Big room, clean, great venue, fun place. Highly recommended. Very small downside was the shower was a bit noisy and not very strong but still OK"

"Nice location. Spacious and Big rooms."

"Air conditioning left a little to be desired, but it did work in the middle of the heat wave happening during our stay, you know… silver linings."

"The hotel was very gracious and allowed us to check in several hours prior to check in time. This was obviously very kind and appreciated. It’s a Nice property and in a great location…room was clean, and reasonably decorated, furniture was pretty well used. The pillows were not what I would have expected, and quite frankly some of the worst I have had in many years of travelling. The staff was nice…but the housekeeping team were very inconsistent, over the course of our 5 night stay. All in all...

"Air conditioning was not good. Should have lighter blankets on the beds"