"We were checking in on September 12. We received a message from the hotel on September 11 that “a guest in the hotel” had broken a pipe and this would “affect” us. When we asked for clarification as to whether they were cancelling the reservation, we received no response so we rebooked another hotel and asked for a refund. The next morning, the day we were to check in, they advised the issue had been resolved and they would not be issuing a refund despite having caused us duress and panic on a...
"We were checking in on September 12. We received a message from the hotel on September 11 that “a guest in the hotel” had broken a pipe and this would “affect” us. When we asked for clarification as to whether they were cancelling the reservation, we received no response so we rebooked another hotel and asked for a refund. The next morning, the day we were to check in, they advised the issue had been resolved and they would not be issuing a refund despite having caused us duress and panic on a...
Martha