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"The room was clean upon arrival, but was not cleaned out of the 3 days we were there."

"Truly, an amazing experience at this resort, even though it’s not an all-inclusive it did fit into all the needs that you might need 10 out of 10"

"Best customer service I’ve ever had"

"I didn’t have lights in my room for over an hour. And the pool umbrella flew off and hit my granddaughter in her face."

"Beautiful place"

"I wish the shows and activities were better at the resort but other than that we loved our stay."

"Pros: Property was clean & well maintained. Pool & beach areas had plenty of seats/umbrellas. In general staff were friendly & helpful. Provided complimentary bottle of bubbly for anniversary. Cons: Asked front desk at check in whether our view from our ocean front room was unobstructed, & she confirmed so. However, a big palm tree obstructed our view. We paid a lot of money for our first ocean front view.. we are extremely disappointed! Housekeeping was poor (e.g. overflowing trash cans, dirty...

"Very clean and CHILL VIBE. Food was great."

"Amaizing beach with snorkeling. Room clean and comfortable kitchen."

"We love the snorkeling and dive shop. Staff are extremely helpful."

"I liked that the staff were very helpful, very accommodating, good food, drinks were plenty, live entertainment, many pools and bars on the facility. Tours were included. Room was clean with proper functioning AC Unit. Only thing I would say, no voltage adapter for converting Euro to American outlets, but was able to purchase at front desk for a small fee. Not enough bath soap, shampoo and conditioner."

"The hotel was clean and staff was friendly. The hotel is centrally located. Ample parking and easy access to walk around to the sites. Highly recommend this hotel."

"This resort is the best ever that we stayed when vacationing. It has everything we like, the room with beautiful ocean view, beautiful beaches, very friendly staff (especially Mr. Movie star/Celebrity… always smiling with joy to guests and Mr Vic always made guests feeling at home with his charms), excellent foods, tranquility and Serenity with Caribbean feelings. Thanks to Avila staff made this happening. We will be back next year with another 2 weeks."

"Front desk staff were so helpful. The house was exactly as pictured, short walk to an amazing private beach, I’d definitely book again."

"Beautiful hotel and friendly staff always happy to help. Only thing is the carpet in the hallway on the way to the room had a horrible smell get the carpets cleaned"

"Kelly was not too hospitable and all the other Front Desk staff was great! She seemed as if she wasn’t happy to be there. We come on vacation to see cheerful, happy things, but I didn’t get that energy from her. Made it a gloom hoping she wasn’t at the desk when I went in for a question. The Resort is located in a centralized location, close to everything. Casino, Mambo Beach, Downtown, Restaurants, etc. I have to come back and have a redo."

"La comida no es la mejor para ser un 5 estrellas , pero de resto top"

"My favorite resort, very private and beautiful 😍"

"Excellent"