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"Disappointing. Booked this hotel due to the free Airport Shuttle Bus. Arrived well within the advised operating hours of the shuttle bus. Called the number given by the hotel to be asvised the number was no longer in operation. Was left stranded at Pearson Airport at 21.30 with no option but to get a taxi which cost $36 to travel less than 2km. Would have been better paying more for a better property. Really dissapointing."

"The location was great, lots of parking spaces. Breakfast room and bar area very nice. Booked a Kingsize room everything looked tired, windows were dirty, very old and didn’t close properly. Had no bathrobes nor slippers in the room, wanted us to pay extra in a SPA hotel! Noise after midnight wasn’t managed well by staff. The wedding guests went outside for a cigarette and were pretty loud. Also white vans were loading / unloading stuff after midnight and very early in the morning without any...

"Nice central location in a historic building. There were elevator issues and the staircase was a bit of a maze but the staff were helpful and the rooms are clean"

"Staff always make a hotel special - the staff were friendly helpful and very professional- we had a great stay and will return"

"Just had another night at the White Hart, or favourite place to stay in the lovely town of Harrogate."

"Clean room.Nice dinner Bathroom good do with renovating but I would stay again"

"It is well placed ,spacious and has character. Parking is tricky ,£12 for a nights stay We have been lucky to find a space at the hotel ! Breakfast was superb ."

"Everything about this hotel is first class.We only wished we had stayed another night.We will certainly be back the first chance we get. Many thanks to all the staff."

"Great place with really good amenities. We will be back. And we would definitely recommend"

"We enjoyed our visit and the staff were friendly and helpful but the rooms could have been cleaner. The building is old and it shows. Lots of toothpaste splatter on the wall next to sink, dirty paint, worn out carpet and you can hear noise from hallway. We had a great time and location was perfect."

"Comfortable room, good breakfast, plenty parking and friendly staff"

"Breakfast was excellent. I am disabled and found that there were a few points. Going down to toilets was a huge problem with no handrail. I accept that"

"The hotel and lake setting is beautiful. The spa is too expensive when you are limited to only two hours when it is extremely quiet."

"Really helpful and friendly staff made the trip complete"

"Good luck to the new owners of this venture, they all worked hard to make us welcome. Breakfast freshly cooked and excellent value Evening meals as above. Would recommend this place to anyone, and we would return again"

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"Booked for parents to celebrate fathers 80th. Accomadated a last minute change to more accessible room and late afternoon food. They both really enjoyed stay and could not say enough about quality of staffing and overall experience!"

"This is a cute place to stay but a bit dated. It is dog friendly and it was lovely to see so many furry friends enjoying a trip! We stayed in a building round the back which had some quirky wallpaper but needed an upgrade. Interesting rules around breakfast which were explained in terrifying detail by staff who had been well briefed - "You have 30 minutes from when you enter until you must leave, and you can have one hot drink refill". That was a bit much, but we complied!"