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"Overall, everything was very good, and we had a great stay. One thing I would suggest is providing more information upfront when guests make the booking about the different all-inclusive levels or packages and what each one includes. For example, we later learned that guests staying under the Westin Family package have access to premium alcoholic beverages. Information like this should be clearly explained at the time of booking so guests understand exactly what is included with their package...

"Location was good but very quiet. Beach was lovely."

"We had a very disappointing and sad experience here :( I really hope things can change for the better in the future at this resort because they have an incredible location and nice staff members. The first and second rooms we entered were so hard to breathe in because of a strong musty smell (like a basement) that we moved to a third room. We were getting settled into the third room when we noticed the A/C did not work. We waited for the technician to fix it, but the wait became too long for...

"Great place, great staff. We left a few things in the room by accident and the hotel helped facilitate getting them shipped home for us (in Michigan). Very kind."

"The staff here were very helpful and kind. Our room was cleaned very well everyday. The volcano view from our room was amazing! The breakfast everyday was delicious and had good variety. The hot springs were very relaxing. The location is not far from the city so it is easy to go out and get food or do activities. There was always parking available for our car."

"JW Marriott is an excellent resort. Beautiful property,extremely helpful staff. Excellent restaurants and a large gym. Beach is beautiful. Golf course conditions were poor."

"Breakfast was excellent"

"Amazing staff, breakfast, pool was clean and amazing views"

"Hermoso , limpio y buena alimentación"

"Exceptional, the best hotel, the best staff, views, amenities! The beach and the pools were great! The food was 3 stars from 5 , very expensive and is not good, buffet breakfast the best!"